• Ease of placing order2 votes
  • Shipping was fine1 votes
  • Convienence1 votes
  • Processing proceedure1 votes
  • Way they do business1 votes
  • No communication1 votes
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I purchased a coffee table set it was damaged via FedEx I send pictures they supposedly escalated twice the manufacturer last correspondence was January 15 original complaint was December 29 it is now February 1 they have ignored our requests I have not heard from them since January 15 with over 20 email correspondences to them I will escalate this and continue going Add comment

  • Jan 27
  • Furniture and Decor
  • Beulaville, North Carolina
  • Online Order
  • 39

My husband placed an order on a Saturday evening and realized he ordered the wrong item Sunday morning so he tried to cancel the order. We tried calling but according to their phone system they are closed on weekends. So my husband sent a cancellation via Internet. The order was still shipped TWO business days later on the following Tuesday morning regardless of us trying to cancel the order. We... Read more

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Received damaged furniture Called multiple times Sent so many emails This company has the worst customer service in the world !!! They dont getvgi dec Add comment

  • Jan 24
  • Furniture and Decor
  • Arizona City, Arizona
  • Refund Policy
  • 29

They refuse to give me a full refund on an order I cancelled. I have called and called their 800 number and no one EVER answers the phone. I placed an order one day, tried to cancel it the next, and was told it was too late because it was in process, but that we should refuse the shipment, which we did. Since then we have been unable to get a refund; finally had to dispute it through my credit... Read more

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  • Jan 22
  • Furniture and Decor
  • Presque Isle, Maine
  • Wall Unit
  • 32

Ordered wall unit on Nov 26 with the understanding that it will not shipped from manufacturer on Dec 18. Requested status updates on the Cymax inquiries as I could not reach anyone on phone after standing numerous calls of 20 to 30 minutes. Requested status report Jan 2. 6, 11 & 13 at which time they were shipping on Jan 13. It was shipped by Manna on Jan 14 and was able to track it. Received... Read more

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  • Jan 21
  • Furniture and Decor
  • San Jose, California
  • Desk
  • 34

three months ago ordered 3 pieces of furniture. The desk arrived damaged due to their packaging. After much hassle they sent another one a month later - arrived in worst shape then the first one. FedX wouldn't even *** truck. Spent 30 days trying to resolve and finally had to have a dispute with MCard to get all my monies back and have CYMAX pick up other two items. There is no one higher than... Read more

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  • Jan 20
  • Furniture and Decor
  • San Francisco, California
  • Furniture
  • 19

They never answer the phone, leave you on hold until after they have closed, do not have any way to contact them - no email, no chat, and their "call back" system is a joke! They call at the very end of the day, you answer and you just hear ringing, then you are transferred to the same main number where you are on hold until they close. I had Paypal get my money back. Thank goodness I used Paypal... Read more

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  • Jan 09
  • Furniture and Decor
  • Boston, Massachusetts
  • Bakers Rack
  • 128
Cymax Stores - Refund policy on damaged goods
1 of 2

Ordered a bakers rack in December which was damaged upon delivery. I took pictures to document damage as requested before they would send a replacement. Their website doesn't work so you have to wait to be able to speak with a customer service representative. I had to call Cymax days later to find out what would be done and was informed the manufactor agreed within 1 day of my complaint to... Read more

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  • Jan 08
  • Furniture and Decor
  • Los Angeles, California
  • Safavieh Jackson Pine Chest
  • 55

It's been about 2 weeks since I've placed my order and I decided to give them a call to ask about the status. I call customer service and the wait time is 57 minutes, so I asked for a callback. I got a call back at the VERY end of the day, but no answer on the other line. By the time I got the callback, it was the end of their business hours. I call again the next day and left a number for a... Read more

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  • Jan 07
  • Furniture and Decor
  • Return Policy
  • 47

I'm currently trying to return an item to CYMAX. Already getting the runaround--need to send photos--will expedite the process, etc. etc....should be hearing from the "returns" dept. any day now! Unfortunately, I didn't look at CYMAX reviews online before purchasing this item. But my question is to the previous reviewers of CYMAX, why hasn't the Attorney General's office done anything about... Read more

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