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  • Customers like
    • Ease of placing order3
    • Convienence2
    • Shipping was fine1
  • Customers don't like
    • Way of doing business11
    • Customer service8
    • No communication5

  • Jul 24
  • Furniture and Decor
  • Brooklyn, New York
  • 20
  • REVIEW RATING 3/5

Please people before buying anything with cymax make sure you ask the right questions like the return policy what does it entails.imagine ordering something frm them they deliver the goods outside my door step without me being @ home so I decided I dnt want the good anymore it took them three weeks before they get bck to me .The worst of all I have to pay for shipping bck.please this is my advice... Read more

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  • Jul 23
  • Furniture and Decor
  • Macclenny, Florida
  • Wingback Chair With Ottoman
  • 19
  • REVIEW RATING 4/5

Ordered wing back chair with matching ottoman, pictured & described as earth tones in leaf pattern, and I even called to confirm the colors before ordering - I was told it is beige & brown. Upon receipt, my husband surprised me by having it put together - shocked instead as the chair is beige & PURPLE & goes with nothing in home. So I called & spoke with a Carlly who said she... Read more

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  • Jul 14
  • Furniture and Decor
  • Loudon, Tennessee
  • Cabinet
  • 34
  • REVIEW RATING 4/5

This Cabinet was not aligned properly and caused many chips and pieces to break off. It was not square when it was finished do to the alignment problems. I had to use calk to hide the gaps and then paint them black. The material is only some kind of pressed paper and that is the cause of the chipping and sections breaking loose. I want my money refunded and handled asap. ALSO SENT FOLLOW UP:... Read more

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  • Jul 10
  • Furniture and Decor
  • Dennis, Massachusetts
  • Chair
  • 59
  • REVIEW RATING 4/5

Ordered two chairs 30 inches high Order came through as 1 24" and1 30" Tried to amend -could not Called kept on hold for 5+ min Told then that Cymac could not cancel order as I waited too long! Tried to talk to a supervisor Would not be connected Beware of doing business with this group! The sad story is that the chairs were perfect . All I requested is to amend order to two chairs the same... Read more

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Placed an order, the cost of the item was taken out of my bank account and i NEVER got what i purchased!!! Add comment

  • Jun 29
  • Furniture and Decor
  • Miami Beach, Florida
  • Sofa
  • 157
  • REVIEW RATING 5/5

I was been mislead to purchase a sofa-bed with so-called "free shipping"- "basic home delivery". I live in a building so Basic Home Delivery means (for them) to drop off the sofa in the lobby! yes, a sofa in the lobby and I will find a way somehow to get it upstairs, as if we are talking about a book here... When their terrible, trashy third company delivery company tried to make an attempt to... Read more

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  • Jun 23
  • Furniture and Decor
  • Jackson, Mississippi
  • Living Room Furniture
  • 147
  • REVIEW RATING 4/5

Placed an order with cymax, that was never recieved. They told me to check with neighbors and nver got back with me. Two weeks passed, called again they stated they would be emailing me. The email arrived only to ask me to check with neighbors again. I then asked for a refund supervisor stated that it would be processed. Only to call a week later and nothing has happened. Not even the start of a... Read more

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  • Jun 18
  • Furniture and Decor
  • Brownwood, Texas
  • Ashley Furniture Recliner
  • 200
  • REVIEW RATING 5/5

I recently purchased 2 Ashley furniture recliners. I received a confirmation and receipt. A week (7 days exactly) later I received an e-mail stating they were not going to ship the chairs and I would be given a refund ( they did 10 days later). I was thinking they were probably out of stock...they never gave a reason. So, i went back on line to find another recliner and in the process found that... Read more

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  • Jun 17
  • Shopping
  • Houston, Texas
  • 80
  • REVIEW RATING 4/5

Had a delivery scheduled today. Received call from delivery driver stating he could not deliver due to weather. It is raining but nothing more than that. No flooding or other inclement weather. Driver said he was near our house but could not deliver. Then received call from a blocked number stating she was with Cymax delivery and they could not deliver due to inclement weather. Was told... Read more

Was this review helpful? 1 0

  • Jun 07
  • Furniture and Decor
  • Positive Experience
  • 133
  • REVIEW RATING 4/5

After the purchase of a beautiful swivel rocker recliner which was promptly delivered, I discovered a defect in the mechanism. The recliner was promptly replaced. The replacement had the same issue. Cymax requested a video demonstrating the problem. After emailing the video, Cymax promptly refunded my total purchase back to my account and sent a letter of apology. Nicely handled. I have... Read more

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