Cymax Stores Complaints and reviews

Cymax Stores reviews, Cymax Stores complaints, read Cymax Stores reviews, find Cymax Stores reviews, Cymax Stores scam reports
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Industry: Furniture and Decor
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  • 546 complaints
  • $132,423 claimed losses
  • $243 average
  • 9567 since Apr 29, 2008

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Cymax Stores
Main address: 1800-1188 West Georgia St. BC V6E 4A2 Vancouver CANADA
866-740-9830, (604) 629-4708,
Cymax Stores reviews, Cymax Stores complaints, read Cymax Stores reviews, find Cymax Stores reviews, Cymax Stores scam reports
  • 546 complaints
  • $132,423 claimed losses
  • $243 average
Had an experience with Cymax Stores?
Submit review ›
546 reviews found
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  • 1 day ago
  • Products Return
  • 1

I had been looking for a white metal headboard for a while and I finally found one at Cymax stores. I had a budget but by the time I paid for shipping, taxes, duty etc., I was well over and could have just bought one at Sears for the same price but the style was right. FedEx left it at my back door in the rain. I wasn't there, so I did not inspect it or sign for it. The packaging indicates that... Read more

Was this review helpful? 1 0

  • Feb 20
  • Elmhurst, Illinois
  • Disassembled Bookshelf
  • 7

First of all, if you want good customer service, this ain't the place to buy from. Email responses take about a week and phone commitments by them are consistently not met. But I digress. The freestanding bookcase we ordered arrived with a shelf broken in half. After about a month of late responses to our request for a return, we were told that Cymax does not have a warehouse, therefore cannot... Read more

Was this review helpful? 4 0

  • Jan 04
  • Los Angeles, California
  • Bed
  • 22

I ordered a bed from a Cymax store on October 24th 2013. I got notification that delivery would be made on Nov 11th. The delivery truck showed up with the paper work but no bed. It took the delivery service (Manna their overall dispatchers) two weeks to find that the bed had not arrived on anywhere on the west coast ( I live in LA). It took another two weeks before they ordered a replacement... Read more

Was this review helpful? 2 0

  • Dec 27, 2013
  • Furniture
  • 14

Ref. order # VRC121-7732335 TV Stand ordered 12/20/2013. As noted in all reviews, finish is in no way close to the picture on the web site. After opening and starting assembly, I noticed that there were a series of pin holes in the top,both doors,and the face of the right side of the cabinet. These areas are about 3"x 3/4" in size and had pin holes about 1/32" in a random pattern in the area.... Read more

Was this review helpful? 2 0

  • Dec 17, 2013
  • Customer Service
  • 23

I should have read the reviews. My lateral file cabinet came damaged and unusable. Per request, I submitted pictures and was told that they were waiting for a "authorization to destroy number" from the manufacturer. That was weeks ago. Every call to customer service results in the same "this will be resolved within 24-48 hours." Additionally, they want to charge me a 20% restock fee... what... Read more

Was this review helpful? 5 0

  • Dec 16, 2013
  • Item Tracking
  • 15

I ordered a headboard and for weeks the item tracking said the order was still in progress. I emailed and called and could never get in touch with a live person. I sent in a cancellation request and am hoping to block any potential charges. Every time you call they give you their business hours and despite it being within that time frame no one ever answers the phone. I am surprised that... Read more

Was this review helpful? 0 0

  • Nov 26, 2013
  • Mattress
  • 13

Purchased a mattress with Cymax, they claim it was livered and left at my front door??? I was home all day never received it. It's been2 months and they are still trying to locate mattress....WTF never again worse online store to shop from. Filed a complaint with BBB. customer service representatives , are useless. They can't even answer your questions. They give you the run around, telling you... Read more

Was this review helpful? 0 0

  • Oct 30, 2013
  • Hacked Bank Account
  • 18

My name is Gbeleye Taiwo 38year old from Nigeria. some hackers illegally gained access into my online Visacard account and purchased items at CYMAX stores LLC on 3rd Oct, 2013. with the follwing Desc. codes 11421506, 11484006, 11584806. The hacker by now must be expecting shipment of the items illegally purchased to him or her. I plead that you investigate this report and stop the shipment of the... Read more

Was this review helpful? 1 0

  • Oct 24, 2013
  • Furniture
  • 29

After placing the order, it was all downhill. I was told I'd be getting the furniture on 9/27. Trucking company calls and say that their driver can't delivery because they can't locate the items at warehouse. I call Cymax, they show trucking company had picked up the order. Week later, after I've called both Cymax and Manna, the distribution people, they say it's en route to my area, and they... Read more

Was this review helpful? 0 0

  • Sep 28, 2013
  • Camelgroup Barocco Bed In Ivory
  • 20

We order Cymax bed,dresser and 2 nightstand on 8/17. Received order on 9/5. After inspection found missing 6 support leg underneath.we call right away to request missing parts and until 9/19 received 4 only instead of 6. Have to call again and received missing parts until 9/26. During the waiting time , all the bed parts have to lay down my living room floor for 21 days, We total call more than... Read more

Was this review helpful? 2 0
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