Cymax Stores Complaints and Reviews

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Cymax Stores
Main address: 4170 Still Creek Dr V5C 6C6 BURNABY BC
866-740-9830, (604) 629-4708,
  • 591+2 mobile complaints
  • $160K claimed losses
  • $272 average
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  • Oct 21
  • Furniture and Decor
  • Palm Coast, Florida
  • Furniture Estimated Delivery
  • 61

I ordered leatherette chaise lounge 9/30/14. Esatimated ship date 10/9 to 10/12. Estimated delivery date 10/14 to 10/24. On 10/16 I called for tracking number because I had seen no progress .... finally called home direct USA the shipper and they told me they did not get the order to pick up until 10/16 when I called Cymax to check on the order. it is now 10/22 and the order has still not... Read more

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Well I ordered a leather bench and was excitedly waiting for it when I got an email saying they cancelled my order due to shipping complications. From all the reviews I'm guessing this is a good thing. Add comment


  • Oct 15
  • Furniture and Decor
  • Defective Table
  • 63

I ordered the table on Oct 1st never heard anything by Oct 7th. Called customer service they told me it should have shipped. A couple hrs later I get a email saying it had shipped. The routing no they sent did not work. I found the delivery in my garage at my back door, the box was all ripped and falling apart. I called customer service again. They told me to send pictures to Returns which I... Read more

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  • Oct 12
  • Building Services - Moving, Storage
  • Staten Island, New York
  • Kitchen Delivery
  • 37

I ordered a kitchen island 2 months ago and never recieved it. When I found out it was shipped to Fedex I notified Cymax and they were supposed to reroute it to my home, as of today I still haven't heard fro Fedex or Cymax that my order will be delivered. I spoke to Cymax and Fedex and both confirmed they will be delivering it. I will never order from Cymax again they are very hard to deal with.... Read more

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  • Oct 06
  • Furniture and Decor
  • Cancelled Order Shipment
  • 59

I cancelled an order and they shipped it anyway stating it was already put out by manufacturer for shipment (lie-I received the forms from shipping company) and now in dispute. I called numerous times and the story changes every call. Amazon even stated they are not good to work with and they get MANY complaints and calls regarding POOR customer service AND lack of supervisors to speak with. ... Read more

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  • Sep 29
  • Furniture and Decor
  • Caspian, Michigan
  • Dinette Set
  • 53

ordered Table and 2 chairs set, got chairs, no table, called and after along wait got a rep, 1st he said order 3 WAS NOT VALID, THEN FOUND IT USING MY NAME ADDY ETC. told me table would be sent an he'd e-mail confirmation, got neither. requested refund, got none yet, been waiting since August 28th. Paid with Pay Pal, filled complaint with them, they said I had to give seller until Sept 20th to... Read more

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  • Sep 29
  • Furniture and Decor
  • Andover, Massachusetts
  • Defective Furniture Set
  • 45

Hi, I ordered the Lifestyle solution zurich 5 piece king set and got a defective set and even after calling them immideatley and confirmed to process return, they cheated me and are refusing to give refund. We have clearly written in the delivery recipt that parts are missing. But they say that my husband dint check the box. Total ripoff and fraudulent company. Consumer beware of such... Read more

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  • Sep 28
  • Furniture and Decor
  • Kitchen Cart
  • 30

I ordered a kitchen cart may 31. It never came instead it went to Canada. It is now almost the end of September & I am still trying to get my refund. Put in a complaint with the BBB, as I am tired of runaround of them saying 24 - 48 hours for the refund to be processed. Come on it has been over 3 months..... I want the refund that I was due in June. I will never buy anything from Cymax... Read more

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  • Sep 27
  • Furniture and Decor
  • San Francisco, California
  • Damaged Bookcases
  • 54

It was never delivered because it was damaged during transport--I never even saw it. I stayed home for 2 days waiting for it. The only way I found out there was a problem, they sent an automated email stating that I had refused the bookcase & another one would be reordered. It wasn't reordered, even though they said they had. After many calls and unanswered emails, I finally decided to... Read more

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  • Sep 23
  • Furniture and Decor
  • Oak Lawn, Illinois
  • Furniture Dimensions Misrepresentation
  • 1
  • 1
  • 48

Cymax advertised a 72 inch Entertainment Unit but purposely failed to give interior measurements. After 3 hours to assemble and with instructions to use the enclosed wood glue it was only then that I realized the interior shelves were to narrow to fit standard width stereo components. After hours on the phone and numerous emails cymax refused to take the unit back and refund my money. I sent... Read more

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