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  • Customers like
    • Ease of placing order 3
    • Convienence 2
    • Shipping 2
  • Customers don't like
    • Way of doing business 18
    • Lack of customer service 14
    • No communication 6

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I purchased a dinning table from Cymax and it was exactly what I wanted. However when it came it was damaged. I immediately reported the problem to Cymax. After a week or so they offered me $30.00 off to keep the damaged product. I did not accept that offer. About another week later they shipped a new table top. Needless to say I am extremely happy with the end result. I felt they were... Read more

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We ordered a bed through Cymax, it came in wrong color (we wanted white, they sent brown). Then, we sent an inquiry for the replacement of that part, and we waited for more than a MONTH!!! In a meantime, me opened other boxes, and found out that the other part is teared! Again, calling them, sending a lot of pictures, asking when can we expect our bed? After a month, they sent only one piece of... Read more

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I ordered 2 sets of leather parsons chairs. When I received them I tried to put them together but the screws didnt fit. I know that is the manufacturer but I have been trying to return them since december. Absolute nightmare dealing with them. I wanted both sets returned they only did one set and I had to send pictures of the faulty chairs 3 times. I would caution anyone from purchasing anything... Read more

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Horrendous is all i can say, NEVER AGAIN i also have to send pictures what a horrible experience. Read more

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PLEASE be careful when ordering from Cymax! They have VERY HIGH restocking fees and charge you for prior shipping as well as return shipping. If you are unsure about an item, please find a better vendor to purchase from. Also check your measurements. I bought dining room chairs and they were TINY! It's costing me $230 in restocking fees plus over $180 in shipping...plus I have to pay for the... Read more

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Purchased cork-board in early November, it arrived broken, contacted Cymax, they had me take pictures and send to them. Several weeks later...no reply, called them again, said they would get back to me. Only response you will get from them is a monthly generic email stating they are looking into it. Its January 26th and they still have my $100.00 and I have there broken piece of *** cork... Read more

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I placed an order on November 24, 2015. It is now January 15, 2016 and I still have not received it. Despite 15 phone calls and 5 emails and 6 separate delivery dates - still not delivered. I spoke to Matt at Cymax on December 18th and today. He was rude and unapologetic. I could either wait for the sofa to be delivered on Feb. 1st (and he could not event guarantee that date) or I could wait... Read more

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I hate to disagree with the negative comments, but me myself have had nothing but positive experiences. I have brought three pieces of furniture from them and plan to buy more. Maybe you don't know but Cymax has several furniture companies on their website, They let the companies know what you want and it is shipped from those companies. They don't have a warehouse, so the company it comes from... Read more

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So I order a table from them I received it damaged. Then I give them a call they want pictures so I do send them the pics but yet nothing's been taken care of everytime I call they say yes will take care of it and still nothing it's been over a month worst experience ever with this company... Add comment

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