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  • Customers like
    • Ease of placing order3
    • Convienence2
    • Shipping was fine1
  • Customers don't like
    • Way of doing business10
    • Customer service6
    • Processing proceedure4

  • 18 hours ago
  • Furniture and Decor
  • Miami Beach, Florida
  • Sofa Bed
  • 22
  • REVIEW RATING 5/5
Cymax Stores - Terible service! a scam!
1 of 2

I was been mislead to purchase a sofa-bed with so-called "free shipping"- "basic home delivery". I live in a building so Basic Home Delivery means (for them) to drop off the sofa in the lobby! yes, a sofa in the lobby and I will find a way somehow to get it upstairs, as if we are talking about a book here... When their terrible, trashy third company delivery company tried to make an attempt to... Read more

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  • Jun 23
  • Furniture and Decor
  • Jackson, Mississippi
  • Living Room Furniture
  • 76
  • REVIEW RATING 4/5

Placed an order with cymax, that was never recieved. They told me to check with neighbors and nver got back with me. Two weeks passed, called again they stated they would be emailing me. The email arrived only to ask me to check with neighbors again. I then asked for a refund supervisor stated that it would be processed. Only to call a week later and nothing has happened. Not even the start of a... Read more

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  • Jun 18
  • Furniture and Decor
  • Brownwood, Texas
  • Ashley Furniture Recliner
  • 105
  • REVIEW RATING 4/5

I recently purchased 2 Ashley furniture recliners. I received a confirmation and receipt. A week (7 days exactly) later I received an e-mail stating they were not going to ship the chairs and I would be given a refund ( they did 10 days later). I was thinking they were probably out of stock...they never gave a reason. So, i went back on line to find another recliner and in the process found that... Read more

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  • Jun 17
  • Shopping
  • Houston, Texas
  • 43
  • REVIEW RATING 4/5

Had a delivery scheduled today. Received call from delivery driver stating he could not deliver due to weather. It is raining but nothing more than that. No flooding or other inclement weather. Driver said he was near our house but could not deliver. Then received call from a blocked number stating she was with Cymax delivery and they could not deliver due to inclement weather. Was told... Read more

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  • Jun 07
  • Furniture and Decor
  • Positive Experience
  • 102
  • REVIEW RATING 4/5

After the purchase of a beautiful swivel rocker recliner which was promptly delivered, I discovered a defect in the mechanism. The recliner was promptly replaced. The replacement had the same issue. Cymax requested a video demonstrating the problem. After emailing the video, Cymax promptly refunded my total purchase back to my account and sent a letter of apology. Nicely handled. I have... Read more

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  • May 23
  • Furniture and Decor
  • Chicago, Illinois
  • Book Shelf
  • 126
  • REVIEW RATING 4/5

I have ordered several book shleves; the last one is defective; also, received the two orders within 2 days of placing them although I was told they were back ordered 'til 5/21; I have received both orders however I received an email today saying my order was being shipped today (I have them and have been putting them together)! I called on Friday, 5/22 at 10 m CST and received a message saying... Read more

Was this review helpful? 1 0

  • May 21
  • Furniture and Decor
  • Corona, California
  • Furniture
  • 1
  • 1
  • 127
  • REVIEW RATING 5/5

Short story: I bought a couch, chair and ottoman. 3 months, 9 emails, 35 phone calls, 2 trips home on lunch break, interest paid on my credit card, sold merchandise that doesn’t exist, and in the end had to go buy couches elsewhere. The company is still selling the furniture set that doesn’t exist and now knowingly shipping people the wrong/cheaper product. Long story: This was my original... Read more

Was this review helpful? 4 0

  • May 08
  • Furniture and Decor
  • Brooklyn, New York
  • Living Room Set
  • 151
  • REVIEW RATING 4/5

Order a two piece livingroom set got confirmation that I wouls received my order on the 7/8 I took off from work on the 7 nothing. So I said ok I took off from work now the 8 still no delivery and I tried going in my account they telling me my email address is wrong like seriously isn't it the same email you sent my confirmation to. Now I'm sick and tired and will not be taking off no other days... Read more

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  • May 05
  • Furniture and Decor
  • Toronto, Ontario
  • Chair
  • 78
  • REVIEW RATING 3/5

They advertised the chair wood color as oak but I received cherry. Previously bought from them in oak few years ago so I know the difference. They say color is correct so I just wanted to return product. They sent email notice of what the refund amount was to be after they took off restocking and delivery fees. That same email stated a return authorization form/label for mailing would come by a... Read more

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The worst customer service and return policies on the web. Add comment

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