1.8
  • Shipping was fine1 votes
  • Ease of placing order1 votes
  • customer service1 votes
  • way of doing business1 votes
  • Business Practices1 votes
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  • 2 days ago
  • Furniture and Decor
  • Torrance, California
  • Furniture
  • 17
  • REVIEW RATING 3/5

Cymax resolved my issues and the piece of furniture is beautiful! Everything was delivered in several shipments and lots of phone calls. I wouldn't use this again but if you like their items, just make sure you have everything you need when it's delivered or pay for the more expensive delivery. Just handle them differently than I did. ... ................. .. . . . . . . . . . all I am saying is... Read more

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  • Dec 17
  • Furniture and Decor
  • Fairmont, West Virginia
  • Dining Room Set
  • 14
  • REVIEW RATING 3/5

ORDERED DINING ROOM TABLE & CHAIRS TOOK FOREVER TO GET PROCESSED AND IT WAS A GIFT. TERRIBLE RESPONSE TIME TO INQUIRIES. TABLE ARRIVED DAMAGED AND PROCESS TO CONTACT AND RETURN TO CYMAX WAS LONG AND TEDIOUS. IN THE END, CYMAX WOULDN'T TAKE TABLE BACK BUT SAID I NEEDED TO DONATE IT TO A CHARITY UNDER CYMAX NAME AND GET RECEIPT FOR COST OF TABLE & CHAIRS, THEN EMAIL RECEIPT TO CYMAX THEN... Read more

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  • Dec 16
  • Furniture and Decor
  • Ballwin, Missouri
  • Tv Stand
  • 24
  • REVIEW RATING 4/5

I ordered a TV stand with free shipping late at night online. Early the next morning (about 8 hours after placing the order) I discovered that the stand was several inches too short for the base of my TV, so I went online to cancel. I received an acknowledgement. Then I called customer service (offshore contract personnel) and they said they would initiate an email to immediately halt the order... Read more

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  • Dec 15
  • Furniture and Decor
  • San Jose, California
  • Bed Frame
  • 21
  • REVIEW RATING 3/5

Bought a bed frame 11.09.2014. First they send the bed to a billing address in a different state. I cask then about it and they get my correct address and day they'll send the stuff over insistent to the new address. 8 days pass I get 1 pkg. The pkg is only the footboard. I call to ask where the headboard is. Tracking the shipment the headboard is being sent back to manufacturer! I call and ask... Read more

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  • Dec 11
  • Furniture and Decor
  • Chicago, Illinois
  • Microwave Stand
  • 39
  • REVIEW RATING 4/5

Beware, horrible service and you will get the run around!!!!! Giving you a fair warning!!! Ordered a chair and microwave stand from the company and the chair was delivered with no name to my place of work. So of course my employer shipped it back waiting on cymax rep to get back with them and let them know who the package belonged to. After 2 weeks the microwave stand has not been shipped!!! Now... Read more

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  • Dec 11
  • Furniture and Decor
  • Watertown, Massachusetts
  • Chair
  • 13
  • REVIEW RATING 3/5

Ordered a chair and my name was not on the item nor in the box and my item was shipped back. Every time I called to check the status of the order and to check why my name was not on the package I got the run around. They answer the phone FAST to place an order but when it comes to checking the status of an order they make you wait on hold for over an hour and still do not pick up. They also... Read more

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  • Dec 04
  • Furniture and Decor
  • Brooklyn, New York
  • Desk Hutch
  • 33
  • REVIEW RATING 4/5

i paid almost $300 for assembly services was supposed to be done with delivery and i found out it wasent scheduled and was promised it will be done next day next day after holding 40 minutes they tell me will be taken care of in next 48 hours why are they lying to me when u call sales u don't have to wait why bother sell when you don't give services Customer services Calls are handled by... Read more

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  • Dec 01
  • Furniture and Decor
  • Portland, Oregon
  • Futon
  • 51
  • REVIEW RATING 3/5

I ordered a futon and paid extra for the white glove silver service. When I opened the box and folded out the futon, there was a stain on it. In addition, it was way smaller than depicted in the image. I immediately called and requested that they pick up the item and refund my money. After many phone calls, emails and lies, they said since the stain was minor, they would not give me a... Read more

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  • Nov 29
  • Furniture and Decor
  • Lady Lake, Florida
  • Order Processing
  • 44
  • REVIEW RATING 3/5

I ordered from this company on November 12. It is now Nov. 29. They have STILL not even processed the order for shipping. God only knows when they will and when I will get it. I am so pissed off. This company keeps telling me that they are within their promise of shipping time. They stressed the word "estimated". Well, I think 17 days to put three pieces of furniture on a truck and ship it is... Read more

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  • Nov 25
  • Furniture and Decor
  • Brooklyn, Michigan
  • Bar Stools
  • 68
  • REVIEW RATING 4/5

I purchased chairs that looked nothing like the ones online. Tried to get a RMA number, which is necessary to ship them back; it took 4 calls, and even though they say you can go to "my account" and get one online, you cannot. They were shipped back and received two weeks ago, and then I get an email from Cymax yesterday saying they have cancelled my request for refund because I must no longer... Read more

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