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  • Customers like
    • Ease of placing order3
    • Convienence2
    • Shipping was fine1
  • Customers don't like
    • Way of doing business11
    • Customer service8
    • No communication6
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  • Sep 17
  • Furniture and Decor
  • Cincinnati, Ohio
  • Tvilum Pierce 60 Desk With Metal Legs In Coffee
  • 1
  • 1
  • 162

I ordered a Desk from Cymax and it was shipped in two shipments. One arrived and one was damaged in route and never made it. Not their fault of course. It did however take them two weeks just to sort the re-order process and at one point email me to find what had actually been delivered. So apparently they're just a middle man, a place to click a button for something you want to purchase and they... Read more

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  • Sep 10
  • Furniture and Decor
  • Walnut Creek, California
  • Dining Room Set
  • 70

I have spent almost $4000 and when i received my dining room set the buffet had split wood in front and am missing chairs. I have long paid for this since it has been a month and am still fighting for the damaged buffet and missing chairs. This totally almost $1300. The mfg i called also (somerton dwelling) and they talk talk too. Cymax refers to them, they refer to cymax. Both need to learn... Read more

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Placed order on Amazon August 4, deliver due August 17-25. They did not turn the metchandise over to a shipper until August 30 and had the audacity to tell me to contact the shipper (Estes) because it wasn't their problem. Add comment

  • Aug 20
  • Furniture and Decor
  • Dining Set
  • 185

So I ordered this "dining set" from their online website. The picture displayed on there was a clear table with 5 chairs, only to find out that it was only the table. So I cancelled the order and the customer service I spoke to clearly told me no charges would be taken. A couple of days later they sent me an email of how much they had taken from me. They charged me $360 for shipping to and fro... Read more

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Noticed a charge of $546 on my Amex from Cymax - I have tried calling and there is no means to talk to anybody. I have never contacted the online or otherwise. Amex was aware they do this and they have cancelled to charge. In my opinion this operation is an absolute scam. Add comment

  • Aug 11
  • Furniture and Decor
  • Van Nuys, California
  • Cymax Stores Refund Policy
  • 177

From time I opened box there were multiple issues with the furniture so I contacted Cymax ( day after I received product who told me to contact mfg which I did 3 times with no response) so I then contacted Cymax again who was nice enough but couldn't seem to get the job done, after SEVERAL e mails back & forth they decided that instead of my waiting they would give me a second option of... Read more

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  • Aug 01
  • Furniture and Decor
  • St. Petersburg, Florida
  • Pub Height Table
  • 106

I have on order a pub table number VRC121-10369091. I have had extreme difficulty trying to track my order. The only information I can get is " in progress".I was told in an email the approximate date that it would be delivered. That was days ago. If I ever get my table, I will never order from Cymax again. Please email me when I can expect delivery of my table. You need to change your... Read more

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  • Jul 24
  • Furniture and Decor
  • Brooklyn, New York
  • Cymax Stores Return Policy
  • 146

Please people before buying anything with cymax make sure you ask the right questions like the return policy what does it entails.imagine ordering something frm them they deliver the goods outside my door step without me being @ home so I decided I dnt want the good anymore it took them three weeks before they get bck to me .The worst of all I have to pay for shipping bck.please this is my advice... Read more

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  • Jul 23
  • Furniture and Decor
  • Macclenny, Florida
  • Wingback Chair
  • 104

Ordered wing back chair with matching ottoman, pictured & described as earth tones in leaf pattern, and I even called to confirm the colors before ordering - I was told it is beige & brown. Upon receipt, my husband surprised me by having it put together - shocked instead as the chair is beige & PURPLE & goes with nothing in home. So I called & spoke with a Carlly who said she... Read more

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  • Jul 14
  • Furniture and Decor
  • Loudon, Tennessee
  • Cabinet
  • 89

This Cabinet was not aligned properly and caused many chips and pieces to break off. It was not square when it was finished do to the alignment problems. I had to use calk to hide the gaps and then paint them black. The material is only some kind of pressed paper and that is the cause of the chipping and sections breaking loose. I want my money refunded and handled asap. ALSO SENT FOLLOW UP:... Read more

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