1.6
  • Ease of placing order2 votes
  • Shipping was fine1 votes
  • Convienence1 votes
  • Way of doing business7 votes
  • Customer service4 votes
  • Processing proceedure3 votes
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  • 1 day ago
  • Furniture and Decor
  • Madison, Connecticut
  • Bathroom Vanity
  • 21
  • REVIEW RATING 3/5

I wished I reviewed these valuable customer reviews before ordering flwith Cymax! I am writing this complaint to help other people. I ordered a bathroom vanity on 2/13/2015, was told to be shipped in 7-10 days. I did received a shipping info with a tracking number 2/18, but tracked to their warehouse, nothing picked up. Cymax told me it turned out to be a back order, scheduled to ship 3/9, then... Read more

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  • Mar 27
  • Furniture and Decor
  • Mesa, Arizona
  • Furniture
  • 20
  • REVIEW RATING 4/5

I ordered a piece of furniture it was damaged and I have spent 2 days running around after them, they sent me an email to review some information, there was none of my information BUT plenty of personal information about 30+ other customers. I received one call from an agent asking me to call him(specifically) back, when I called the agent refused to put me through to him even though I asked him... Read more

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Cymax has NO customer service at all!! Been trying to call the whole day and night! No answer!!! Add comment

  • Mar 18
  • Furniture and Decor
  • Brecksville, Ohio
  • 49
  • REVIEW RATING 4/5

Awful experience do not use this store . I ordered a glider 2/20/15 - it's is now March 18,2015 with no word on when it is coming. I called customer service last week , they assured me it would ship by 15th and I would get an email with tracking info - never got . I tried calling yesterday (tues 17) and today (wed 18) and their customer service dept is closed?!? I also tried to login to my... Read more

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  • Mar 14
  • Furniture and Decor
  • Phippsburg, Maine
  • Headboard
  • 93
  • REVIEW RATING 4/5

I ordered a headboard on 2/25/2015. I promptly received an e-mail thanking me for the order and an expected delivery of 3/8 to 3/18....not a concern...until I realized the item was delivered on 3/6 to Olympia, WA! I live in Maine....couldn't have been further off target! I have called 3 times so far, with the promise this item would be re-shipped on the first call, and the 2nd and 3rd calls... Read more

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  • Mar 12
  • Furniture and Decor
  • New York, New York
  • Conference Table
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

We ordered a conference room table. Saw one through their website. Confirmed it would ship within days. Local delivery could take a little longer. I understood. 6 weeks later. I tried to follow up. Cymax phone system sucks. You can't get a person unless you click SALES. They just want to sell you. They dno't want to help. Every person I finally got through to assured me it was on it's... Read more

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  • Mar 09
  • Furniture and Decor
  • Birmingham, Alabama
  • Leather Chair
  • 1
  • 1
  • 92
  • REVIEW RATING 4/5

I purchased a very expensive leather chair and only chose Cymax because their shipping advertised 3 to 5 days (In 3 places on the site including my actual order) 5 days later I got a call from the shipper to schedule my delivery for the end of the month (3 weeks from now) I called Cymax who said "We're sorry YOU were confused on the shipping date. 3 to 5 days means when the product leaves the... Read more

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  • Mar 01
  • Furniture and Decor
  • Chicago, Illinois
  • Chair
  • 1
  • 1
  • 74
  • REVIEW RATING 4/5

We ordered chairs in early January. They were delivered a month later and after 2 days of use, we realized just what poor quality they were. Only parts of the chair had padding, while other parts including portions of the armrest had no padding at all. We have been attempting to send back the chairs now for 4 weeks. We finally got confirmation that they would be picked up, only to sit and... Read more

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  • Feb 23
  • Furniture and Decor
  • Washington, Utah
  • Headboard
  • 1
  • 1
  • 101
  • REVIEW RATING 5/5

So we ordered a headboard from Cymax.com and payment went through. About a week later we receive an email that the order has been cancelled per our request. What? We call today to find out what the deal is. We are told the order was cancelled because they posted the wrong price by $100 but we can reorder for the higher price if we would like. Are you kidding me? According to them they can... Read more

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  • Feb 21
  • Furniture and Decor
  • Laurel, Maryland
  • Bed Frame
  • 1
  • 1
  • 111
  • REVIEW RATING 4/5

Well I wish I would've known about this company prior to but I ordered a frame bed through SEARS who happen to use CYMAX/ South Shore as a third party. Received the bed frame but not all the parts to put it together. To include it came as a two toned frame instead of just cherry as I ordered. Had only a couple weeks to get this together prior to leaving overseas for several months, thinking, no... Read more

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