1.5
  • Ease of placing order3 votes
  • Shipping was fine1 votes
  • Convienence1 votes
  • Way of doing business8 votes
  • Customer service6 votes
  • No communication4 votes
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  • 2 days ago
  • Furniture and Decor
  • South Bend, Indiana
  • Headboard
  • 20
  • REVIEW RATING 4/5

in March ,2015 I ordered a full size bed frame and headboard.The frame dame within a reasonable amount of time.I received an email a week later stating the headboard was on back order til April 8th.That was okay,but the 8th came around no headboard.I called customer service.I asked what happened to my order .Well they couldn't even find my order even though it was all paid for.They switched me to... Read more

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  • Apr 20
  • Furniture and Decor
  • Pasadena, California
  • Price Match Policy
  • 25
  • REVIEW RATING 4/5

The web site states that they have a price match policy where they will pay the difference plus 10% of the difference if you can find the product cheaper on any of the specified web sites. I found the product cheaper and they verified it while I was holding on the phone. The customer service representative then asked me to hold while she spoke to her manager and then came back to me to tell me... Read more

Was this review helpful? 0 1

I ordered a matching night stand and chest. I recieved the night stand but never the chest. Cymax delivered the chest 3 times but it either got damaged or lost. I had to fight tooth and nail to get a refund. Add comment

  • Apr 16
  • Products
  • Greenville, Texas
  • Bathroom Vanity
  • 49
  • REVIEW RATING 3/5

Let me start by saying that I have shopped several times with Cymax and have had no issue. I recently placed an order for a bathroom vanity and have been watching the status to notify my contractor on the anticipated arrival date to being my remodel. Last night I received an email from Cymax stating they were acknowledging my request to cancel my order and that it was currently being reviewed.... Read more

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  • Apr 16
  • Furniture and Decor
  • Edmonton, Alberta
  • Couch
  • 20
  • REVIEW RATING 5/5

***These products are available on other websites, maybe consider that to avoid the trouble that I’ve had with Cymax, just copy and paste the product name into google you will get all other viable product suppliers*** NOTE: (Remember this is an assemble yourself couch in two square boxes that only weighs 190 Lbs) this is a shipping issue and I could only imagine what it would be like if the... Read more

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  • Apr 13
  • Furniture and Decor
  • Surrey, British Columbia
  • Positive Experience
  • 43
  • REVIEW RATING 4/5

We ordered a T.V. Stand in what we believed to be a creamy shade of white - that's what it looked like in the picture. When it arrived, unfortunately it was more of a yellow/pale green colour, which didn't match anything else in the room. We contacted Alicia at Cymac, and we could not have asked for better service. Since it was shipped to Canada, shipping it back was cost prohibitive, so she... Read more

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  • Apr 13
  • Furniture and Decor
  • Tulsa, Oklahoma
  • Tv Stand
  • 42
  • REVIEW RATING 4/5

Ordered tv stand from company through Amazon. Item was very poorly packaged, damaged and missing multiple components. I immediately contacted Cymax but received extremely unhelpful responses and poor attitudes over the phone. It's been over two weeks, Cymax blames it on the manufacturer but refuses to refund me for the item and has been very unhelpful. The product still lies on my floor taking... Read more

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  • Apr 08
  • Furniture and Decor
  • Cohoes, New York
  • Coffee Table
  • 93
  • REVIEW RATING 4/5

You're reading this post because that piece of *** company dubbed Cymax. I ordered a table through Houzz on Monday, decided on another table instead on Tuesday. Called Cymax Tuesday morning to cancel and they told me they would cancel. Wednesday morning I put a stop payment on the order and for good reason...around 11:30am I received an email saying it was too late to cancel. What? I specifically... Read more

Was this review helpful? 1 1

Never return my calls still waiting on my refund and will not prefer no one to order from them they is a big rip off I only received them broken up lamps if they don't get me my money back or contact me I will be going to the channel 7 news cast and the attorney general y'all are bad business Add comment

  • Apr 03
  • Furniture and Decor
  • Hester Heights Bed Headboard
  • 125
  • REVIEW RATING 5/5
Cymax Stores - Complete product dissatisfaction and insult to injury upon attempting to return
1 of 3

I purchased a "Hester Heights" bed headboard from CYMAX on March 21, 2015 in the amount of $165. It took a couple of days to ship and a week or so to arrive. Upon opening the box, I could see the product had been purchased already at least once as some screws had been installed and packages were opened, etc. The product was of very low quality. They had two 6 inch wide pressboard strips that... Read more

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