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1.5 Based on 91 reviews
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  • Customers like
    • Ease of placing order 5
    • Convienence 2
    • Shipping 2
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    • Way of doing business 19
    • Lack of customer service 16
    • No communication 7
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Now, I'm not one to write reviews, especially bad ones, but this is just ridiculous. I ordered a futon through Cymax for my new apartment. I patiently waited for the futon to arrive. I went online to track my order to find it was discontinued. So, I called the company to ask about this and they told me it was out of stock. The gentleman on the phone seemed to have no remorse for the unfortunate situation he and the company had put me in. The... Read more

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Well yes it arrived and what a hot mess!!!I just opened my new dinette table and it has scratches on the fossil top and some type of very messy dried glue smeared across the surface!!!!Very pissed and this is definitely the last time I will ever ever order from this company again!!!!

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the tv stand we bought, is a disaster.the holes don,t match up. some parts don,t fit.cracked in parts. been working on it for 2 wks . was a beautiful stand not now. we are very upset to say the least.will never order another thing we have to put togather . still up ..out laying in my mud room..thanks am so stressed, as is my husband ,he is 78 ys old.trying to make this work.who ever packed this stand did not know what they were doing.. as me... Read more

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CYMAX IS THE WORST PLACE TO BUY FROM. THIS IS MY FIRST TIME WRITING A REVIEW IM SO MAD. ORDERED MY SONS BED LAST YEARS BROKE AFTER 4 MONTHS WOULDNT REPLACE IT. A YR LATER THEY DID. THE DAY IT WAS SUPPOSED TO BE SHIPPED IT DIDNT. SHIPPED TO THE WRONG ADDRESS EVEN THOUGH I GAVE THEM THE WRIGHT ONE 3 TIMES! NOW THEY R SAYING IT WILL TAKE 4 DAYS, MY SON HAS NO BED BECAUSE I HAD HIS OLD ONE TAKEN APART. THEY ISSUED ME A $50.00 REFUND (25% OF WHAT I... Read more

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Unfortunately I did not find this site on time. I bought a bed headboard and frame online. A piece critical to the assembly came broken. I reported it according to the instructions and sent a photo (see attached). They sent the wrong piece. I called again, which not an easy matter in itself, the man I spoke to said he was ordering a new headboard rather than the piece and I should have 5-8 days. After 10 days I called again and was told... Read more

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We placed an order for the Abbyson Living Sonora 5-piece sectional home furniture after speaking to Abbyson and they gave us the names of a few companies that sell their product. Spoke to a customer service rep & our order on 08/02/16 and all went well. Today (08/04/16)we get a call from a 604 area code from a "Todd" who doesn't identify himself & says our order has been flagged as fraudulent and will be canceled. We asked him who he was &... Read more

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After waiting patiently for my order to arrive. (free shipping) My new office suite was delivered in the back of a Semi Truck. The Office suite was in three boxes weighing over 400 lbs. The truck drive would not even unload it. I was told it was my responsibility to get it off the truck and get it up the stairs into my condo. I called Cymax customer service. and was told i could not cancel the order without being hit with a 500.00 restocking... Read more

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Thru Wal-Mart, I purchased a Atlantic Windowpane Media Cabinet. The thing was such bad quality that it leaned even after putting it together at 80%. I attempted to return it and their email response to me was as follows; This is the worst company ever and I will never, ever order anything from them at all. Email from Cymax 07/18/2016 Following up on your pending return request, we regret to inform you that we will be unable to accept a return of... Read more

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I saw an office chair May 1st for 153.99. The exact chair yesterday was 157.05. When I showed it to my wife today, it was 169.99. I called customer service and was told, "prices are subject to change without notice and there is nothing they would do for me." I find this pricing policy and customer service reaction awful. Unfortunately, I need to enter 100 words for this review to be accepted. The customer service representative didn't care. ... Read more

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My experience with cynmax has been unacceptable. No one should ever order from tnem. The website says delivery will be sooner than it actually will be after you order it. Once I did ordered, I found out the delivery date would be over a week later than original estimated. I immediately called to change the delivery address, because I was in the middle of moving. After weeks of waiting, I get a call saying they are on there way to deliver. They... Read more

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