• Ease of placing order2 votes
  • Shipping was fine1 votes
  • Convienence1 votes
  • Customer service3 votes
  • Way they do business2 votes
  • No communication2 votes
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  • Feb 23
  • Furniture and Decor
  • Washington, Utah
  • Headboard
  • 29

So we ordered a headboard from Cymax.com and payment went through. About a week later we receive an email that the order has been cancelled per our request. What? We call today to find out what the deal is. We are told the order was cancelled because they posted the wrong price by $100 but we can reorder for the higher price if we would like. Are you kidding me? According to them they can... Read more

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  • Feb 21
  • Furniture and Decor
  • Laurel, Maryland
  • Bed Frame
  • 30

Well I wish I would've known about this company prior to but I ordered a frame bed through SEARS who happen to use CYMAX/ South Shore as a third party. Received the bed frame but not all the parts to put it together. To include it came as a two toned frame instead of just cherry as I ordered. Had only a couple weeks to get this together prior to leaving overseas for several months, thinking, no... Read more

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  • Feb 17
  • Furniture and Decor
  • Spring, Texas
  • Couch
  • 75

I ordered a couch on Feb. 8, they told me it will be shipped on Feb 10/11. they took my money on Feb. 14 and canceled my order on the 16th.The reason , the shipping cost from the warehouse as well as the risk of damage from the warehouse would be prohibitive.My friend called and pretended to order the same couch and they had NO PROBLEM ! I now get a refund in 7-10 days. The costumer service... Read more

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  • Feb 16
  • Furniture and Decor
  • Sand Springs, Oklahoma
  • King Size Bed Frame
  • 43

First week in Nov. 2014 I ordered a Calif.King Adjustable bed frame made by Legget & Platt, shipped by Old Dominion Truck Lines. The order was shipped in a timely manor and arrived within a week from when the order was taken. The problem was the bed frame I received was for a twin size bed,....you ever tried to put a California King size mattress on a twin size frame? ...It don't work. I... Read more

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  • Feb 11
  • Furniture and Decor
  • Naperville, Illinois
  • Bedroom Set
  • 57

My review is of the aftermath of my order. I used Cymax's name your price feature to order my new king-sized but forgot I had account with them so didn't sign in. When I hit the submit bottom a new screen popped up but didn't state my price had been accepted. I had accidentally entered my email incorrectly & never got an email confirming the order. I called & spoke to Michael in... Read more

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  • Feb 08
  • Furniture and Decor
  • Manlius, New York
  • Dining Room Set
  • 35

I was looking at the item Coaster Damen Round Pedestal Drop Leaf Natural and White Dining Room Table on eBay. I hit buy when I did not intend to. I do not want the table and to have it cancelled. I have been in touch with Ebay and have sent Matt 3 emails with no response. Matt Hougham is the seller and listed this table as if it was coming from your company.The first email I sent to Matt went... Read more

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I purchased a coffee table set it was damaged via FedEx I send pictures they supposedly escalated twice the manufacturer last correspondence was January 15 original complaint was December 29 it is now February 1 they have ignored our requests I have not heard from them since January 15 with over 20 email correspondences to them I will escalate this and continue going Add comment

  • Jan 27
  • Furniture and Decor
  • Beulaville, North Carolina
  • Online Order
  • 89

My husband placed an order on a Saturday evening and realized he ordered the wrong item Sunday morning so he tried to cancel the order. We tried calling but according to their phone system they are closed on weekends. So my husband sent a cancellation via Internet. The order was still shipped TWO business days later on the following Tuesday morning regardless of us trying to cancel the order. We... Read more

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Received damaged furniture Called multiple times Sent so many emails This company has the worst customer service in the world !!! They dont getvgi dec Add comment

  • Jan 24
  • Furniture and Decor
  • Arizona City, Arizona
  • Refund Policy
  • 70

They refuse to give me a full refund on an order I cancelled. I have called and called their 800 number and no one EVER answers the phone. I placed an order one day, tried to cancel it the next, and was told it was too late because it was in process, but that we should refuse the shipment, which we did. Since then we have been unable to get a refund; finally had to dispute it through my credit... Read more

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