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1.5 Based on 76 reviews
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  • Customers like
    • Ease of placing order 4
    • Convienence 2
    • Shipping 2
  • Customers don't like
    • Way of doing business 19
    • Lack of customer service 15
    • No communication 7

We bought a bed and it has been 7 weeks. Promised delivery in 10 days...we figured 2 weeks. Still not here. Every time I call they say that it just left the warehouse and will be 7 -10 days. The shipping company they use (Metropolitan Warehouse & Delivery ) is terrible. Metropolitan only gas operators answering, no one knows anything. Asked to speak to a supervisor, but they would not transfer me - rumor has it the bed is on its way, but... Read more

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Ordered a record player through Cymax for my girlfriend and after placing the order I realized that it was the wrong one. She called the same day I placed the order and wanted to change the color. I received 1 email with shipping confirmation and a response saying that they could give me 10% discount if I chose to accept the order. Then 20 minutes later received another email saying the order was cancelled and I'd receive a refund as soon as... Read more

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This is the absolute worst company I have EVER dealt with. I have been ordering furniture online for 10 years and have been very pleased until CYMAX. I ordered a dresser in February, was told it had shipped. It has been three months and I still have not received the dresser. After several phone calls and a lot of run around, I find out its sitting in a warehouse somewhere. No one could explain why. I have since moved while waiting the 3 months... Read more

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The frustration caused by the extremely time-consuming problems with not receiving the mattress was compounded initially by the very time-consuming problem with the broken day bed we received (BTW, it was mailed broken - the box was intact with no pieces of broken oak or screws in it and there was damage to 2 other areas of the side piece!!!) and the subsequent attempts to get a replacement part. I have spent hours it seems on five or six... Read more

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The frustration caused by the extremely time-consuming problems with not receiving the mattress was compounded initially by the very time-consuming problem with the broken day bed we received (BTW, it was mailed broken - the box was intact with no pieces of broken oak or screws in it and there was damage to 2 other areas of the side piece!!!) and the subsequent attempts to get a replacement part. I have spent hours it seems on five or six... Read more

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First off, my issue is not (yet) with the dresser but with Cymax. I ordered this dresser over 6 weeks ago. They initially estimated 3 weeks shipping. I've called a couple of times and all they can say is it is almost to Washington. It has 'almost' been to Washington for 2 weeks. Perhaps it will arrive via stage coach. When I called looking for it Wayfair initially seems clueless before telling me it will be there soon. I'd recommend buying from... Read more

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We bought a table from Cymax online. Once it came, it wasn't exactly what we wanted. And they try to trick you by posting a picture with chairs and table. But you have to order the chairs separately. When we called about shipping it back, we had to pay a restock fee, the original shipping costs, and pay ourselves to ship it back. We didn't even get close to the amount of money back that we paid for it. We will never buy from there again! I wish... Read more

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I REGRET purchasing from Cymax!!! Horrible customer service!! Unprofessional to say the least. Hung up on, left on hold for unreasonable amounts of time. Not only that 4 weeks to "ship"?? Oh you forgot about the the other 3 weeks for delivery, because the shipping company utilised is even worse than Cymax!! Week after week the same story, the shipping company will contact you today schedule for delivery. Ya right!! Don't wait for... Read more

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Placed order, got response, then later got tracking numbers. But tracking numbers don't work. Just send into loop on their website. Called today, got automated message to check tracking. Past due for delivery estimate, guess will just wait in limbo and hope for best. Add comment

Cymax Stores - Received Damaged Dresser
1 of 5

I received a dresser yesterday in which two of the drawer faces have already fallen off and the quality is beyond poor. The box was very difficult to open and may have been destroyed beyond repair, which I think I'll need in order to be able to return it and actually receive money back. I called them yesterday to report the damaged dresser and they told me to email them a picture of the dresser. Today, one day later I received an email saying... Read more

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