Cymax Stores Complaints and Reviews

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Cymax Stores
Main address: 4170 Still Creek Dr V5C 6C6 BURNABY BC
866-740-9830, (604) 629-4708, info@cymaxstores.com
Customer Service Program ›

This company replies to the posters

  • 572+1 mobile complaints
  • $160K claimed losses
  • $270 average
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  • 1 day ago
  • Shopping
  • 15

Cymax should be closed. This is the worst online ordering experience I have ever had.. Beware. I placed an order and my account was charged before the item ever shipped. To make a long story short, the item I ordered wasn't even in stock. I am now trying to get my money back and it has been a nightmare. Worst customer service on the planet. I want my money back!!! I am disabled and live on a... Read more

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  • Aug 29
  • Furniture and Decor
  • Dining Chairs
  • 17

We ordered a dining table from Cymax, then the next day we ordered the matching chairs. My wife placed the orders by phone, and at no time did they tell her the table would be on back order for 2 ½ months. We were told this after the chairs had been shipped to a local carrier. We tried to cancel the chair order, since they were no good to us without the table. We were told by Cymax, via... Read more

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  • Aug 22
  • Furniture and Decor
  • Curio Cabinet
  • 1
  • 1
  • 30

I ordered a curio cabinet, no shelves arrived. Took 15 HOURS ON THE PHONE with your HORRIBLE customer dissatisfaction service to finally get shelves delivered and now I have no pegs. Travis K emailed me yesterday apologizing and asking how he could help. Then he says hoping to resolve my issue and get a better review - FAT CHANCE of that! I have called him 3 times and he hasn't called back. I... Read more

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  • Aug 21
  • Furniture and Decor
  • Order Cancellation
  • 31

Ordered a baby crib and mattress via a phone order but the agent entered the incorrect crib (it should have been a DaVinci Autumn M4310W) I realized the mistake within 3 hours of placing the order and called to cancel the incorrect crib and substitute the correct crib. We had to cancel the full order however due to system and process issues we are uncertain if the cancellation will go through... Read more

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  • Aug 16
  • Furniture and Decor
  • Furniture Order
  • 43

CYMAX HAVE MY MONEY AND I HAVE KNOW FURNITURE I'VE CALLED SEVERAL TIMES AND ALL I GET IS THE RUN AROUND CUSTOMER SERVICE IS IN INDIA. I DIDN'T BUY MY FURNITURE IN INDIA. IF I HAD ANY IDEA THIS WAS GOING TO HAPPEN I WOULD HAVE NEVER GONE TO THIS SITE. HOW COULD ANY COMPANY GET AWAY WITH THIS TYPE OF PRACTICE, I WANT MY MONEY BACK. MY CREDIT CARD HAD KNOW BUSINESS PAYING THEM BEFORE I RECEIVE MY... Read more

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  • Aug 14
  • Furniture and Decor
  • Shipping Fees
  • 40

I have never before experienced such a shameless degree of inexcusably poor 'customer service' as at Cymax. Cymax waited 10 DAYS to tell me my table was back ordered for 3 1/2 months but shipped the chairs, which are of no use to me w/o the table, immediately , I had ordered the. Sanctuary table from the Cymax store at Amazon on 7/30/2014. I had to call Cymax directly to order the accompanying... Read more

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  • Aug 14
  • Furniture and Decor
  • Undelivered Furniture
  • 39

Ordered a table and stools in May. August 1st I had not received it or heard about it. Finally, I got an email telling me they could not ship because my billing address was a PO Box. I had given them my street address for delivery, but that was not sufficient. I needed to take a picture of my ID and send to them. I replied to their email and told them that the USPS does not deliver mail to... Read more

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  • Aug 13
  • Furniture and Decor
  • Undelivered Table
  • 16

I ordered a table on aug 3 and said shipped and charged. said to ship 2-3 days but no further info. called cymax but gave up as waiting time 55min. be aware about this seller cymax. don't plan to use cymax again I need to arrange the moving but this item has not arrived yet. had to reschedule moving. Order #: VRC121-8680984 Chintaly Grand Round Glass Top Dining Table in Clear and Chrome... Read more

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  • Aug 12
  • Furniture and Decor
  • Bad Delivery Service
  • 34

Save yourself the hassle. Do not order from this site! The product that you think you want may have a low price on the website but you will wait 3 months to get it, if you ever do! They have no email customer service and the phones have limited hours with hold times routinely at least 30 minutes. I will be reporting this company to the US FTC as we'll as my state's consumerrotection agency. I... Read more

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  • Aug 08
  • Furniture and Decor
  • Chicago, Illinois
  • Unreceived Bookcase
  • 1
  • 1
  • 34

This company is a complete scam. Ordered $1,000 bookcase and have not yet received. That was 2 months ago. Many excuses ..... Delivery company messed up, not in stock yet, blah, blah, blah..... Customer Svcs does not have voicemail, answer phones, reply to email, or anything else a legitimate company would do. DO. NO ORDER ANYTHING FROM THESE PEOPLE !!!!!!! ............ Can not warn you enough.... Read more

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