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  • Customers like
    • Ease of placing order 3
    • Convienence 2
    • Shipping 2
  • Customers don't like
    • Way of doing business 18
    • Lack of customer service 14
    • No communication 6

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On Date: Oct 20, 2011 21:54:44 PM I purchase the Linon Twin over Twin Wood Bunk Bed in White Finish, Order #: VRC121-4957911 The package was delivered and was never opened as my home was in the process of being sold so everything had to be stored in a storage facility. When I finally opened the package and began putting it together, I noticed parts were missing, which were the side rails and... Read more

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THEY TOTALY FALSE ADVERTISE!! THEN THEY DONT WANT TO CORRECT OR WORK WITH YOU ON ANYTHING !! WORST COMPANY EVER DO NOT BUY FROM THEM PARIOD . THEY RIPPED MY DAUFGTER OFF 456.00!!! LOSERS ALL THE WAY. THEY ADVERTISE A TALL TABLE AND CHAIRS AS IF IT COMES WITH THE CHAIRS AND THEN ALL YOU GET IS THE TABLE !! THE ARE RUDE AND A RIP OOFF. MY NPOOR DAUGHTER JUST STARTING OUT HAS TO NOW TRY TO PURCHASE... Read more

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Stay away from this company! They just delivered my tv table completely ruined and damaged! Add comment

ˆ ordered a fireplace and they sent it seperate. the fireplace came and it didn't look the saame as in the picture. But customer service rep said it was the one I ordered , that I w2as to wait till the rest of it came the next day. The following day it was suppose to be a white fireplace as indicated in the order. But instead they sent me a espreeso color and the wrong one. I tried getting though... Read more

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We purchased an upholstered sofa advertised as a 78" sofa. When it arrived it came in a box measuring 39"! A note on the box indicated some assembly required. For an upholstered sofa? We've never purchased upholstered furniture requiring assembly. Upon contacting Cymax customer service informing them of our displeasure and surprise we were told there would not only be a re-stocking charge... Read more

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They charged me 42% of the product's price in restocking and mailing fees to return a headboard. I searched for a queen size headboard. Their site defaulted to twin bed which caused me to order the wrong size. As soon as the product came I knew it was an error. The headboard was never open and returned exactly the way it was sent. They still charged me a $27 restocking fee and mailing fees. I... Read more

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5 months ago we bought this table for my Mom even after we saw company has a bad reviews, last week Mom moved it and it broken down on 100 small pieces which was impossible to put back together, it was made from paper, it costs $75, unfortunately i didn't make a pic and customer service couldn't replace the unit, which probably has the same quality, for this money it's supposed to be some good... Read more

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I purchased a bed for my clients child. I ordered this bed over a month ago and still no bed in the child's room. The customer service is unfriendly, unknowledgeable of how to resolve issues. The manager on duty basically told me to deal with it and has made this experience awful. "DO NOT" order from this company if you don't have time for the run around. They lied about ship dates and told me I... Read more

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I ordered recliner which was delivered damaged 10 8 15 I sent back was promised a email I never received would like my refund don't like doing business this way so far your word unreliable just give me my money Add comment

I ordered a Desk from Cymax and it was shipped in two shipments. One arrived and one was damaged in route and never made it. Not their fault of course. It did however take them two weeks just to sort the re-order process and at one point email me to find what had actually been delivered. So apparently they're just a middle man, a place to click a button for something you want to purchase and they... Read more

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