Cymax Stores Complaints and Reviews

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Cymax Stores
Main address: 4170 Still Creek Dr V5C 6C6 BURNABY BC
866-740-9830, (604) 629-4708,
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  • Jul 24
  • Furniture and Decor
  • Camden, Maine
  • Order Cancellation Refusal
  • 191

I cancelled my order via the internet and then confirmed by phone early in the morning. Cymax would not allow me to cancel as they said the bed frame was ready to ship even though they had not contacted the shipping company. 8 hours later Cymax sent through the order details to the shipping company for pick up. Cymax told me not to refuse the package on arrival. So now I want to send it back... Read more

Was this review helpful? 3 0

Total ripoff. Ordered an entertainment center, only got a piece of the item featured. Called to ask for a return, and they charged 133$ in return fees. Dont bother ever ordering from them. Add comment

  • Jul 22
  • Furniture and Decor
  • Undelivered Bed
  • 140

It is very simple, I ordered a bed on 5/27/2014, it is 7/22/2014 & still no bed. Before I ordered, I called the company to make sure it was "legit" boy; was I wrong. First time I called, a nice man with a british accent answered & assured me my shipment was on its way,… that was the LAST time I spoke with someone on this hemisphere, after that every time I called ( I called about 10 times... Read more

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  • Jul 16
  • Furniture and Decor
  • Terre Haute, Indiana
  • Atlantic Concord Storage Bed
  • 204

BUYER BEWARE!! We ordered an Atlantic Concord platform bed kit a couple of weeks ago. As I was ordering Brittany told me it would be shipped in 15 separate boxes and I would be required to be present to receive delivery. No problem, I thought. After tracking the shipment through FedEx (not the carrier I was told would deliver), I discovered hours after the fact, that our furniture had been... Read more

Was this review helpful? 3 0

  • Jul 14
  • Furniture and Decor
  • Bad Customer Service
  • 52

worst customer service! be warned! ridiculous rules! never, ever again! when the wood on the table we ordered did not match the picture-- we submitted pictures and asked for return shipping label and refund -- weeks later, we were still hassling with them only getting the credit card company involved did anything -- but still they never did the right thing and made it like it was our fault... Read more

Was this review helpful? 1 0

  • Jul 13
  • Furniture and Decor
  • Atlanta, Georgia
  • Ordering Office Furniture
  • 43

I wish I had known of this site (and will use it in the future) before finding and ordering home office furniture from them. Their customer service has been horrible, and it took over a month to finally coordinate shipment/delivery/receipt of my order. Of note, there is no 'live chat' option (on any tab under any selection) at their website despite indications otherwise. There is no... Read more

Was this review helpful? 1 0

  • Jul 10
  • Transportation and Delivery
  • Saint Louis, Missouri
  • Restocking Fee
  • 61

this has been a nightmare dealing with these people. we were not aware that dining room furniture would be front door delivery. my mom is 82 years old and have no way to move dining table in dining room and put together 6 chairs. we cancelled within 5 days and they said we cannot cancelled and they failed to tell us restocking fee would be $800.00. unreal. my mother is refusing to pay to pay the... Read more

Was this review helpful? 2 0

  • Jul 07
  • Online Shopping
  • West Milford, West Virginia
  • Wrong Products
  • 1
  • 1
  • 46

My Horrible Story of "Buying 4 Dining Chairs from Cymax": #1. The problem created by CYMAX.COM’s poor color display on their website led to choosing products that wound up being totally different in color that those I had ordered. The company failed to indicate in their advertising that the chairs would be different in color than the ones promoted. #2. Another serious problem related to the... Read more

Was this review helpful? 1 0

  • Jun 24
  • Shopping
  • Office Furniture
  • 1
  • 1
  • 60

This is my first time ordering with Cymax, and I will never do it again. After multiple calls, typically 27-31 minutes wait time, and a service line that loops on you or hangs up. The tracking number does not work on the "tracking email" they send you either. However, if you call to PLACE an order, they answer immediately. The service person cannot even reach the manufacturer or the carrier to... Read more

Was this review helpful? 3 1

  • Jun 21
  • Furniture and Decor
  • Houston, Texas
  • Storage Cabinet
  • 57

This item was obviously a restocked damaged item that they sent me. I bought a large white storage cabinet . Most all of the pieces were crumbling at the edges or cracked. Also half of the hardware required to build the piece was missing. There is no way this was a new item sent to me. Also note- you better open the package, even if it looks new ,within 15 days of receiving it to inspect all... Read more

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