Cymax Stores Complaints and Reviews

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Cymax Stores
Main address: 4170 Still Creek Dr V5C 6C6 BURNABY BC
866-740-9830, (604) 629-4708, info@cymaxstores.com
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  • Sep 28
  • Furniture and Decor
  • Kitchen Cart
  • 35

I ordered a kitchen cart may 31. It never came instead it went to Canada. It is now almost the end of September & I am still trying to get my refund. Put in a complaint with the BBB, as I am tired of runaround of them saying 24 - 48 hours for the refund to be processed. Come on it has been over 3 months..... I want the refund that I was due in June. I will never buy anything from Cymax... Read more

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  • Sep 27
  • Furniture and Decor
  • San Francisco, California
  • Damaged Bookcases
  • 57

It was never delivered because it was damaged during transport--I never even saw it. I stayed home for 2 days waiting for it. The only way I found out there was a problem, they sent an automated email stating that I had refused the bookcase & another one would be reordered. It wasn't reordered, even though they said they had. After many calls and unanswered emails, I finally decided to... Read more

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  • Sep 23
  • Furniture and Decor
  • Oak Lawn, Illinois
  • Furniture Dimensions Misrepresentation
  • 1
  • 1
  • 54

Cymax advertised a 72 inch Entertainment Unit but purposely failed to give interior measurements. After 3 hours to assemble and with instructions to use the enclosed wood glue it was only then that I realized the interior shelves were to narrow to fit standard width stereo components. After hours on the phone and numerous emails cymax refused to take the unit back and refund my money. I sent... Read more

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  • Sep 20
  • Furniture and Decor
  • Illinois, United States
  • Conference Table
  • 83

I ordered a conference table on Sept 1st. It was to be on a truck in 3 days. When it did not arrive as anticipated, I began calling. I have called at least 5 times without any assistance whatsoever. They assured me that I would receive an email right away with tracking information, a response from the manufacturer, or some idea of what had happened to the table, but it is now Sept 20th and... Read more

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  • Sep 15
  • Furniture and Decor
  • Brunswick, Ohio
  • Baby Furniture
  • 50

I ordered some baby furniture. When I received the furniture one of the parts was damaged. I called them and let them know of the issue. A month later and I am still waiting for them to send me the replacement part. I have sent a number of emails and no response. I have tried calling and have been told a number of different things, company is a joke, I would never buy something from them again.... Read more

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  • Sep 13
  • Furniture and Decor
  • Austin, Texas
  • Swivel Rocking Recliner
  • 66

On July 3 I ordered a swivel rocking recliner chair from Cymax. What they delivered 8 days later was a regular non-swivel non-rocking recliner. I called customer service about 6 times over the next 6 weeks and sent numerous emails to them. They don't answer emails. The customer service people assured me they were on top of it and would send me a replacement. Well, it's now September 13 and... Read more

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  • Sep 11
  • Furniture and Decor
  • Newark, New Jersey
  • Undelivered Chair
  • 1
  • 1
  • 65

I ordered a chair on August 16th from cymaxstores they guaranteed a two week delivery I haven't received it yet. Today is September 11. Customer service sucks. I called customer service on a Tuesday at 9am. The automated service said business hours are from 8am-4pm Monday through Friday, please call back during business hours. What's wrong with that picture. When ordering I had no problem... Read more

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  • Sep 08
  • Furniture and Decor
  • Mattress
  • 1
  • 1
  • 228

I ordered a king size mattress set from cymax in early August. I called them to confirm the correct size and even called Sears who the mattress was supposed to be from. Everyone assured me that I was getting a "great deal". I ordered it but had a bad feeling I couldn't put my finger on. When the shipper called to confirm delivery I asked her about the mattress size. She called me back after... Read more

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  • Sep 06
  • Furniture and Decor
  • Lexington, Kentucky
  • Bar Stools
  • 2
  • 2
  • 55

I ordered 3 bar stools. They were 2 inches short of the 24 in seat height listed on the cymax site. Also shorter than the 40 inch overall height. I followed proper procedure in trying to get a return authorization number from them. I filled out the online form and sent pics as requested... That was August 18th.... I am still waiting to get approval to return them.. I have called 5 times... Read more

Was this review helpful? 2 0

     

  • Sep 04
  • Furniture and Decor
  • Bar Cabinet
  • 3
  • 3
  • 96

Ordered Crosley Furniture Alexandria Expandable Bar Cabinet in Classic Cherry Finish. I was charged $450.00 with lightning speed on August 9, 2014. That is when the order slowed down to pre-invention of the wheel speeds. Today is September 4 (so far total of 26 days). Money in their hands, no product in mine, though the website said it was instock. My online order tracker still says... Read more

Was this review helpful? 4 0

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