Cymax Stores Complaints and Reviews

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Cymax Stores
Main address: 1800-1188 West Georgia St. BC V6E 4A2 Vancouver CANADA
866-740-9830, (604) 629-4708, info@cymaxstores.com
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  • Jul 16
  • Furniture and Decor
  • Terre Haute, Indiana
  • Atlantic Concord Storage Bed
  • 199

BUYER BEWARE!! We ordered an Atlantic Concord platform bed kit a couple of weeks ago. As I was ordering Brittany told me it would be shipped in 15 separate boxes and I would be required to be present to receive delivery. No problem, I thought. After tracking the shipment through FedEx (not the carrier I was told would deliver), I discovered hours after the fact, that our furniture had been... Read more

Was this review helpful? 3 0

  • Jul 14
  • Furniture and Decor
  • Bad Customer Service
  • 50

worst customer service! be warned! ridiculous rules! never, ever again! when the wood on the table we ordered did not match the picture-- we submitted pictures and asked for return shipping label and refund -- weeks later, we were still hassling with them only getting the credit card company involved did anything -- but still they never did the right thing and made it like it was our fault... Read more

Was this review helpful? 1 0

  • Jul 13
  • Furniture and Decor
  • Atlanta, Georgia
  • Ordering Office Furniture
  • 41

I wish I had known of this site (and will use it in the future) before finding Cymax.com and ordering home office furniture from them. Their customer service has been horrible, and it took over a month to finally coordinate shipment/delivery/receipt of my order. Of note, there is no 'live chat' option (on any tab under any selection) at their website despite indications otherwise. There is no... Read more

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  • Jul 10
  • Transportation and Delivery
  • Saint Louis, Missouri
  • Restocking Fee
  • 53

this has been a nightmare dealing with these people. we were not aware that dining room furniture would be front door delivery. my mom is 82 years old and have no way to move dining table in dining room and put together 6 chairs. we cancelled within 5 days and they said we cannot cancelled and they failed to tell us restocking fee would be $800.00. unreal. my mother is refusing to pay to pay the... Read more

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  • Jul 07
  • Online Shopping
  • West Milford, West Virginia
  • Wrong Products
  • 1
  • 44

My Horrible Story of "Buying 4 Dining Chairs from Cymax": #1. The problem created by CYMAX.COM’s poor color display on their website led to choosing products that wound up being totally different in color that those I had ordered. The company failed to indicate in their advertising that the chairs would be different in color than the ones promoted. #2. Another serious problem related to the... Read more

Was this review helpful? 1 0

  • Jun 24
  • Shopping
  • Office Furniture
  • 1
  • 59

This is my first time ordering with Cymax, and I will never do it again. After multiple calls, typically 27-31 minutes wait time, and a service line that loops on you or hangs up. The tracking number does not work on the "tracking email" they send you either. However, if you call to PLACE an order, they answer immediately. The service person cannot even reach the manufacturer or the carrier to... Read more

Was this review helpful? 3 1

  • Jun 21
  • Furniture and Decor
  • Houston, Texas
  • Storage Cabinet
  • 54

This item was obviously a restocked damaged item that they sent me. I bought a large white storage cabinet . Most all of the pieces were crumbling at the edges or cracked. Also half of the hardware required to build the piece was missing. There is no way this was a new item sent to me. Also note- you better open the package, even if it looks new ,within 15 days of receiving it to inspect all... Read more

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  • Jun 21
  • Furniture and Decor
  • Damaged Furniture
  • 34

Cymax sells inferior quality furniture which comes damaged and then you have to pay restocking fee. I have been emailing with Customer Service for 3 weeks. They told me to send pictures of the damaged items. I did send 3 pictures and it is not enough!!!!!! Horrible service, inferior quality furniture!!!! It should be enough for any Customer Service to see 3 pictures and see the damages to... Read more

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  • Jun 19
  • Furniture and Decor
  • North Las Vegas, Nevada
  • Bed
  • 1
  • 55

I purchased a bed for my sons b/day, I bought a orthodox mattress from another company in size full, immediately purchased his bed from Cymax, when I got the bed from Cymax, I noticed they had sent a twin size bed. They argued and argued that, that is the sister I ordered. They ended up forcing me to buy a new Full size, after they forced me to purchase the new bed, then they said I will get my... Read more

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  • Jun 15
  • Furniture and Decor
  • Houston, Texas
  • Supervisor Treatment
  • 53

I am in shock. David, a supervisor of Sarah hung up on me today. I was NOT unprofessional, nor did I use profanity. David actually hung up on me. I AM SO UPSET. I asked Sarah that an order not be processed because they could not guarantee delivery by my party. Sarah processed it, thus holding $1070 for 4 days. I don't know about you, but to me that is a lot of money. I can get this... Read more

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