Cymax Stores Complaints and Reviews

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Cymax Stores
Main address: 4170 Still Creek Dr V5C 6C6 BURNABY BC
866-740-9830, (604) 629-4708, info@cymaxstores.com
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  • Sep 20
  • Furniture and Decor
  • Illinois, United States
  • Conference Table
  • 78

I ordered a conference table on Sept 1st. It was to be on a truck in 3 days. When it did not arrive as anticipated, I began calling. I have called at least 5 times without any assistance whatsoever. They assured me that I would receive an email right away with tracking information, a response from the manufacturer, or some idea of what had happened to the table, but it is now Sept 20th and... Read more

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  • Sep 15
  • Furniture and Decor
  • Brunswick, Ohio
  • Baby Furniture
  • 46

I ordered some baby furniture. When I received the furniture one of the parts was damaged. I called them and let them know of the issue. A month later and I am still waiting for them to send me the replacement part. I have sent a number of emails and no response. I have tried calling and have been told a number of different things, company is a joke, I would never buy something from them again.... Read more

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  • Sep 13
  • Furniture and Decor
  • Austin, Texas
  • Swivel Rocking Recliner
  • 61

On July 3 I ordered a swivel rocking recliner chair from Cymax. What they delivered 8 days later was a regular non-swivel non-rocking recliner. I called customer service about 6 times over the next 6 weeks and sent numerous emails to them. They don't answer emails. The customer service people assured me they were on top of it and would send me a replacement. Well, it's now September 13 and... Read more

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  • Sep 11
  • Furniture and Decor
  • Newark, New Jersey
  • Undelivered Chair
  • 1
  • 1
  • 55

I ordered a chair on August 16th from cymaxstores they guaranteed a two week delivery I haven't received it yet. Today is September 11. Customer service sucks. I called customer service on a Tuesday at 9am. The automated service said business hours are from 8am-4pm Monday through Friday, please call back during business hours. What's wrong with that picture. When ordering I had no problem... Read more

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  • Sep 08
  • Furniture and Decor
  • Mattress
  • 1
  • 1
  • 214

I ordered a king size mattress set from cymax in early August. I called them to confirm the correct size and even called Sears who the mattress was supposed to be from. Everyone assured me that I was getting a "great deal". I ordered it but had a bad feeling I couldn't put my finger on. When the shipper called to confirm delivery I asked her about the mattress size. She called me back after... Read more

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  • Sep 06
  • Furniture and Decor
  • Lexington, Kentucky
  • Bar Stools
  • 2
  • 2
  • 51

I ordered 3 bar stools. They were 2 inches short of the 24 in seat height listed on the cymax site. Also shorter than the 40 inch overall height. I followed proper procedure in trying to get a return authorization number from them. I filled out the online form and sent pics as requested... That was August 18th.... I am still waiting to get approval to return them.. I have called 5 times... Read more

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  • Sep 04
  • Furniture and Decor
  • Bar Cabinet
  • 3
  • 3
  • 87

Ordered Crosley Furniture Alexandria Expandable Bar Cabinet in Classic Cherry Finish. I was charged $450.00 with lightning speed on August 9, 2014. That is when the order slowed down to pre-invention of the wheel speeds. Today is September 4 (so far total of 26 days). Money in their hands, no product in mine, though the website said it was instock. My online order tracker still says... Read more

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  • Sep 04
  • Furniture and Decor
  • Curio
  • 124
Cymax Stores - cymax shouls be shut down!
1 of 3

I bought a curio online and arrived glasses and bottom part are broke and smashed from the shipping. The delivery guy did not take responsible to open the box to inspect before they leave. The delivery guy told me that if there is any problem, call Cymax. Their job is to deliver only. He rushed me to sign the papers and they took off. I called Cymax very shortly and and spoke to that Mahmood (... Read more

Was this review helpful? 4 1

     

  • Sep 03
  • Furniture and Decor
  • Furniture Delivery
  • 38

I ordered my 2 nightstands and chest from Cymax.com I will never order with then ever again anyway, I ordered the items on 8/6/14. Items were supposed to come no later than 27. It's 9/3/14 never received items and no communication from Manna. I've called several times the wait time is outrageous, hours waiting just to talk to someone. I don't see why they have a callback option since they don't... Read more

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  • Sep 01
  • Furniture and Decor
  • Money Refund
  • 66

Cymax should be closed. This is the worst online ordering experience I have ever had.. Beware. I placed an order and my account was charged before the item ever shipped. To make a long story short, the item I ordered wasn't even in stock. I am now trying to get my money back and it has been a nightmare. Worst customer service on the planet. I want my money back!!! I am disabled and live on a... Read more

Was this review helpful? 3 1
 
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