1.6
  • Ease of placing order2 votes
  • Convienence1 votes
  • Shipping was fine1 votes
  • Way of doing business7 votes
  • Customer service4 votes
  • Processing proceedure3 votes
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With Official Company Response

  • Feb 16
  • Furniture and Decor
  • Sand Springs, Oklahoma
  • King Size Bed Frame
  • 1
  • 1
  • 90
  • REVIEW RATING 5/5

First week in Nov. 2014 I ordered a Calif.King Adjustable bed frame made by Legget & Platt, shipped by Old Dominion Truck Lines. The order was shipped in a timely manor and arrived within a week from when the order was taken. The problem was the bed frame I received was for a twin size bed,....you ever tried to put a California King size mattress on a twin size frame? ...It don't work. I... Read more

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With Official Company Response

  • Feb 11
  • Furniture and Decor
  • Naperville, Illinois
  • Bedroom Set
  • 1
  • 1
  • 89
  • REVIEW RATING 4/5

My review is of the aftermath of my order. I used Cymax's name your price feature to order my new king-sized but forgot I had account with them so didn't sign in. When I hit the submit bottom a new screen popped up but didn't state my price had been accepted. I had accidentally entered my email incorrectly & never got an email confirming the order. I called & spoke to Michael in... Read more

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With Official Company Response

  • Feb 08
  • Furniture and Decor
  • Manlius, New York
  • Dining Room Set
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

I was looking at the item Coaster Damen Round Pedestal Drop Leaf Natural and White Dining Room Table on eBay. I hit buy when I did not intend to. I do not want the table and to have it cancelled. I have been in touch with Ebay and have sent Matt 3 emails with no response. Matt Hougham is the seller and listed this table as if it was coming from your company.The first email I sent to Matt went... Read more

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With Official Company Response

  • Feb 01
  • Furniture and Decor
  • Derry, New Hampshire
  • Coffee Table
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

I purchased a coffee table set it was damaged via FedEx I send pictures they supposedly escalated twice the manufacturer last correspondence was January 15 original complaint was December 29 it is now February 1 they have ignored our requests I have not heard from them since January 15 with over 20 email correspondences to them I will escalate this and continue going Read more

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With Official Company Response

  • Jan 27
  • Furniture and Decor
  • Beulaville, North Carolina
  • Online Order
  • 2
  • 2
  • 111
  • REVIEW RATING 5/5

My husband placed an order on a Saturday evening and realized he ordered the wrong item Sunday morning so he tried to cancel the order. We tried calling but according to their phone system they are closed on weekends. So my husband sent a cancellation via Internet. The order was still shipped TWO business days later on the following Tuesday morning regardless of us trying to cancel the order. We... Read more

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With Official Company Response

  • Jan 26
  • Furniture and Decor
  • Miami, Florida
  • Furniture
  • 1
  • 1
  • 5
  • REVIEW RATING 4/5

Received damaged furniture Called multiple times Sent so many emails This company has the worst customer service in the world !!! They dont getvgi dec Read more

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With Official Company Response

  • Jan 24
  • Furniture and Decor
  • Arizona City, Arizona
  • Refund Policy
  • 1
  • 1
  • 89
  • REVIEW RATING 5/5

They refuse to give me a full refund on an order I cancelled. I have called and called their 800 number and no one EVER answers the phone. I placed an order one day, tried to cancel it the next, and was told it was too late because it was in process, but that we should refuse the shipment, which we did. Since then we have been unable to get a refund; finally had to dispute it through my credit... Read more

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With Official Company Response

  • Jan 22
  • Furniture and Decor
  • Presque Isle, Maine
  • Wall Unit
  • 2
  • 2
  • 79
  • REVIEW RATING 5/5

Ordered wall unit on Nov 26 with the understanding that it will not shipped from manufacturer on Dec 18. Requested status updates on the Cymax inquiries as I could not reach anyone on phone after standing numerous calls of 20 to 30 minutes. Requested status report Jan 2. 6, 11 & 13 at which time they were shipping on Jan 13. It was shipped by Manna on Jan 14 and was able to track it. Received... Read more

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With Official Company Response

  • Jan 21
  • Furniture and Decor
  • San Jose, California
  • Desk
  • 1
  • 1
  • 73
  • REVIEW RATING 5/5

three months ago ordered 3 pieces of furniture. The desk arrived damaged due to their packaging. After much hassle they sent another one a month later - arrived in worst shape then the first one. FedX wouldn't even *** truck. Spent 30 days trying to resolve and finally had to have a dispute with MCard to get all my monies back and have CYMAX pick up other two items. There is no one higher than... Read more

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With Official Company Response

  • Jan 20
  • Furniture and Decor
  • San Francisco, California
  • Furniture
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

They never answer the phone, leave you on hold until after they have closed, do not have any way to contact them - no email, no chat, and their "call back" system is a joke! They call at the very end of the day, you answer and you just hear ringing, then you are transferred to the same main number where you are on hold until they close. I had Paypal get my money back. Thank goodness I used Paypal... Read more

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