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1.5 Based on 52 reviews
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  • Customers like
    • Ease of placing order 3
    • Convienence 2
    • Shipping 2
  • Customers don't like
    • Way of doing business 16
    • Lack of customer service 12
    • No communication 6

  • Aug 20
  • Furniture and Decor
  • Dining Set
  • 248

So I ordered this "dining set" from their online website. The picture displayed on there was a clear table with 5 chairs, only to find out that it was only the table. So I cancelled the order and the customer service I spoke to clearly told me no charges would be taken. A couple of days later they sent me an email of how much they had taken from me. They charged me $360 for shipping to and fro... Read more

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Noticed a charge of $546 on my Amex from Cymax - I have tried calling and there is no means to talk to anybody. I have never contacted the online or otherwise. Amex was aware they do this and they have cancelled to charge. In my opinion this operation is an absolute scam. Add comment

  • Aug 11
  • Furniture and Decor
  • Van Nuys, California
  • Cymax Stores Refund Policy
  • 208

From time I opened box there were multiple issues with the furniture so I contacted Cymax ( day after I received product who told me to contact mfg which I did 3 times with no response) so I then contacted Cymax again who was nice enough but couldn't seem to get the job done, after SEVERAL e mails back & forth they decided that instead of my waiting they would give me a second option of... Read more

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  • Aug 01
  • Furniture and Decor
  • St. Petersburg, Florida
  • Pub Height Table
  • 120

I have on order a pub table number VRC121-10369091. I have had extreme difficulty trying to track my order. The only information I can get is " in progress".I was told in an email the approximate date that it would be delivered. That was days ago. If I ever get my table, I will never order from Cymax again. Please email me when I can expect delivery of my table. You need to change your... Read more

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  • Jul 24
  • Furniture and Decor
  • Brooklyn, New York
  • Cymax Stores Return Policy
  • 157

Please people before buying anything with cymax make sure you ask the right questions like the return policy what does it entails.imagine ordering something frm them they deliver the goods outside my door step without me being @ home so I decided I dnt want the good anymore it took them three weeks before they get bck to me .The worst of all I have to pay for shipping bck.please this is my advice... Read more

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  • Jul 23
  • Furniture and Decor
  • Macclenny, Florida
  • Wingback Chair
  • 112

Ordered wing back chair with matching ottoman, pictured & described as earth tones in leaf pattern, and I even called to confirm the colors before ordering - I was told it is beige & brown. Upon receipt, my husband surprised me by having it put together - shocked instead as the chair is beige & PURPLE & goes with nothing in home. So I called & spoke with a Carlly who said she... Read more

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  • Jul 14
  • Furniture and Decor
  • Loudon, Tennessee
  • Cabinet
  • 95

This Cabinet was not aligned properly and caused many chips and pieces to break off. It was not square when it was finished do to the alignment problems. I had to use calk to hide the gaps and then paint them black. The material is only some kind of pressed paper and that is the cause of the chipping and sections breaking loose. I want my money refunded and handled asap. ALSO SENT FOLLOW UP:... Read more

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  • Jul 10
  • Furniture and Decor
  • Dennis, Massachusetts
  • Chair
  • 113

Ordered two chairs 30 inches high Order came through as 1 24" and1 30" Tried to amend -could not Called kept on hold for 5+ min Told then that Cymac could not cancel order as I waited too long! Tried to talk to a supervisor Would not be connected Beware of doing business with this group! The sad story is that the chairs were perfect . All I requested is to amend order to two chairs the same... Read more

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Placed an order, the cost of the item was taken out of my bank account and i NEVER got what i purchased!!! Add comment

  • Jun 29
  • Furniture and Decor
  • Miami Beach, Florida
  • Sofa
  • 243

I was been mislead to purchase a sofa-bed with so-called "free shipping"- "basic home delivery". I live in a building so Basic Home Delivery means (for them) to drop off the sofa in the lobby! yes, a sofa in the lobby and I will find a way somehow to get it upstairs, as if we are talking about a book here... When their terrible, trashy third company delivery company tried to make an attempt to... Read more

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