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1.5 Based on 77 reviews
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  • Customers like
    • Ease of placing order 4
    • Convienence 2
    • Shipping 2
  • Customers don't like
    • Way of doing business 19
    • Lack of customer service 15
    • No communication 7

Placed order, got response, then later got tracking numbers. But tracking numbers don't work. Just send into loop on their website. Called today, got automated message to check tracking. Past due for delivery estimate, guess will just wait in limbo and hope for best. Add comment

Cymax Stores - Received Damaged Dresser
1 of 5

I received a dresser yesterday in which two of the drawer faces have already fallen off and the quality is beyond poor. The box was very difficult to open and may have been destroyed beyond repair, which I think I'll need in order to be able to return it and actually receive money back. I called them yesterday to report the damaged dresser and they told me to email them a picture of the dresser. Today, one day later I received an email saying... Read more

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This company is very poorly run!!!!!! Add comment

Buyer Beware! DO NOT BUY FROM HERE! 64 emails and 15 phone calls and I don't have a replacement desk that came damaged! Reordered, wrong part came. Cymax asked me where the wrong part went? HMMM, I don't know because I am not the delivery company. 4 weeks of calls and more emails and no information on the new desk. I called today and the new desk is supposed to come tomorrow. Was going to be delivered after business hours, Good thing I called,... Read more

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I'm trying to figure out if "Cymax" really exists. I've been trying to call the telephone number 866-740-9830 for about 2 months now, and a recording comes on about calling back later. Literally I have called that number every hour on the hour non stop. I cannot feel comfortable buying on line from a store that I can't reach. That is my complaint. I can not find 100 words to write. So I will rumble on an on and on and on and on. My complaint is... Read more

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I order three pieces of home office furniture. Confirmation said it had shipped and would arrive on 3/16/16. 3/21/16 came and had not heard from Cymax or carrier. After several phone calls found out pieces were sitting in a warehouse in NC. Promised to deliver on 4/1/16. No call from carrier or furniture. Called carrier who said it was on the truck and would be delivered that day. At the end of the day I called Cymax. They called the... Read more

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Ordered a loveseat from Cymax. Received an email an hour later that my order had been received and was being processed. Next day got an email with confirmation number for my order. One week later I received another email that my order had shipped along with the shipment tracking number. Two days later got a call from carrier they had my product and would deliver next day. Loveseat came in great condition and it's beautiful just like the picture.... Read more

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I ordered 4 pieces of Coaster Selena furniture. 2 out of the 4 were badly broken, and customer service was very poor - no replies to emails, and rarely answered the phone. After 6 months of waiting, I have still not received the promised refund from Cymax. This was a truly terrible experience - wasted so much time trying to get any kind of helpful response from Cymax, Avoid this company altogether would be my recommendation - perhaps they are OK... Read more

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Received our 3 piece sectional today with delivery in our driveway. The packaging was fine and I did not unwrap and inspect the pieces until later that day. Upon opening the large sectional, we noted torn fabric where the corner frame had broken. There was a grease-like stain on one of the seat cushions and an "almost" slice across the back of the couch. We took photographs of the couch as we were unwrapping it and the wrapping is able to be... Read more

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Oredered a sleeper sectional .. received a email confirmation and expected shipped dates. .called to track our sofa and the freaking idiots lost my order..a month and 2 weeks we waited for this sofa and now they told us we have to wait another month to get it. I had to cancel the order. .now let's see how long it takes to get refunded .. Cymax stores are a bunch of f@#king idiots!..and I hope they go out of business... They should be ashamed of... Read more

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