Do not buy from these people- they are the worst, most unprofessional company I have ever done business with. I purchased a large desk from "Computer Desks and More," one of the many
internet companies they do business under (probably so that no one associates that business with all of the numerous complaints about
Cymax.) I paid for the "white glove" delivery service. The desk arrived badly damaged. I documented everything in the manner
Cymax asked ,right on the
delivery receipt. The company told me that they might be able to repair the damage, so I should accept the delivery and that they would send me another if it couldn't be repaired. I took photos and sent them right away. The people I dealt with were very friendly & nice and told me they'd send another unit ASAP. Great! I made a mental note that these people were fair and reasonable. When the
delivery company called to set up the delivery of the new desk, I reminded them that the old, damaged unit would need to be removed. They told me they couldn't do that without
Cymax authorizing it. I emailed
Cymax and they told me to give the unit to charity. I said "fine, I'll do that" but I have no way to move this huge 200 pound desk from my daughter's bedroom on the second floor of my home- obviously, they were responsible for moving the damaged unit, right? How could this be my responsibility to pay for or arrange? This was the minimum they should do given the delay and
aggravation. That was the beginning of endless nonsense. Initially,
Cymax emailed me that they had asked for and received a quote from the moving company for removing the unit and would get back to me. I never heard from them again. I made repeated calls & emails trying to get them to follow-up to let me know what was happening. No response. When I called the moving company they told me that
Cymax had never ever asked them for a quote and had, instead, told them that they wouldn't pay to have them remove the old unit. I ended up having to hire movers to remove the old damaged unit. Moral of story: Do not make internet purchases from companies that do not have established histories with good customer service feedback.
1. Written by C_B, on 19-09-2008 08:06
Matt isn't a delivery driver - he's some schmoe who works in the office of Bob's who hacked his way into my account to sound like he knew what he was talking about. He has disappeared because he doesn't know anything about the interaction between the real delivery people & me.
I work in the insurance industry too. HIPPA applies not only to medical records but also financial records. Since he hacked into my account for the sole purpose of discrediting me on the internet that's a clear violation that the feds take seriously.
Good luck, Matt....
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