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1.5 Based on 95 reviews
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Cymax Stores - Disturbing Practice
1 of 2

I purchased an $800, 3pc sectional, in April '15, from CYMAX and a year and some months later, all 4 of the seat cushions have lumps in them from what feels like springs. I live alone and I'm over 60yrs. I don't abuse my stuff. Cymax says the 1yr warrenty has expired. Wow. That's just about when the springy things made their debut. Amazing. I'm stuck with this cheaply made furniture that I threw my money away on. It seems I have to spend... Read more

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Store advertises by picture a mirror on a dresser and then doesn't ship the mirror and customer service says it's not part of the dresser. Customer service was rude and talked over me talking and obviously did nothing about it. The mirror on the dresser is false advertising and there is no where on the site to add the mirror or say the mirror is not included except in the specifications of product that only's tells you of the dresser and... Read more

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Around August 3rd I placed an order for a propane gas fire pit. I received my order on August 31. No problem. Works great. Today Sept. 14, I get another email telling me that my order is on its way! The exact same product. I tried calling the 800 number but there's no way I can talk to a real person! I checked, and they haven't taken any money from my paypal account, so I guess I will be receiving a free $500 propane gas fire pit. I tried using... Read more

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Bought EXPENSIVE leather sectional with chaise lounge from them. It was an Abbyson Living company product. The right side of the chaise seat slanted down really bad. We refused shipment and contacted Cymax. They said they needed a photo of this and would request one from Pilot movers. They never contacted Pilot. I spoke with Pilot today and she said that they sent the request to a wrong address and the truck driver would have never found out... Read more

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Ordered 4 drawer heavy duty file cabinets. When they arrived the packaging was torn, 2 drawers were so bent you couldn't open them and sides dented. They asked if I would take a 15 percent discount and keep the files. I shouted NO. I ordered new file cabinets and that is what I wanted. They said they would send me another file cabinet. This arrived with torn packaging and big hole in back, sides dented in and same response for a discount. I told... Read more

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Now, I'm not one to write reviews, especially bad ones, but this is just ridiculous. I ordered a futon through Cymax for my new apartment. I patiently waited for the futon to arrive. I went online to track my order to find it was discontinued. So, I called the company to ask about this and they told me it was out of stock. The gentleman on the phone seemed to have no remorse for the unfortunate situation he and the company had put me in. The... Read more

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1 of 3

Well yes it arrived and what a hot mess!!!I just opened my new dinette table and it has scratches on the fossil top and some type of very messy dried glue smeared across the surface!!!!Very pissed and this is definitely the last time I will ever ever order from this company again!!!!

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the tv stand we bought, is a disaster.the holes don,t match up. some parts don,t fit.cracked in parts. been working on it for 2 wks . was a beautiful stand not now. we are very upset to say the least.will never order another thing we have to put togather . still up ..out laying in my mud room..thanks am so stressed, as is my husband ,he is 78 ys old.trying to make this work.who ever packed this stand did not know what they were doing.. as me... Read more

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CYMAX IS THE WORST PLACE TO BUY FROM. THIS IS MY FIRST TIME WRITING A REVIEW IM SO MAD. ORDERED MY SONS BED LAST YEARS BROKE AFTER 4 MONTHS WOULDNT REPLACE IT. A YR LATER THEY DID. THE DAY IT WAS SUPPOSED TO BE SHIPPED IT DIDNT. SHIPPED TO THE WRONG ADDRESS EVEN THOUGH I GAVE THEM THE WRIGHT ONE 3 TIMES! NOW THEY R SAYING IT WILL TAKE 4 DAYS, MY SON HAS NO BED BECAUSE I HAD HIS OLD ONE TAKEN APART. THEY ISSUED ME A $50.00 REFUND (25% OF WHAT I... Read more

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Unfortunately I did not find this site on time. I bought a bed headboard and frame online. A piece critical to the assembly came broken. I reported it according to the instructions and sent a photo (see attached). They sent the wrong piece. I called again, which not an easy matter in itself, the man I spoke to said he was ordering a new headboard rather than the piece and I should have 5-8 days. After 10 days I called again and was told... Read more

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