Anonymous
map-marker Fort Worth, Texas

Trying to return wrong item

They do not stand behind their return policy! Pictures speak louder than words and not only do I have pictures but the documentations.
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User's recommendation: It’s up to you

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Fort Worth, Texas

Trying to return wrong item

I have tried time and time to return the wrong item that I not only received twice but was broken. I have full documentation and a comment from Cymax saying I will receive a refund. I want full refund.
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User's recommendation: It is impossible to get returns to them let alone a full refund!

Nikki C Nxk

My order hasn't arrived

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Customer service is a joke. Dont have a way to call and talk to anyone and the email give you the run around. I will be canceling my order that hasnt arrived.
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Loss:
$1500
Cons:
  • Joke no customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Would not recommend

Shawnetta Pqu

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Verified Buyer
|

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Verified Reviewer
| map-marker Naperville, Illinois

A damaged item

Cymax Stores - A damaged item
Cymax Stores - A damaged item - Image 2
Cymax Stores - A damaged item - Image 3
I ordered two bathroom medicine cabinets and the second one arrived very damaged. I submitted a report
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Shell F

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Verified Reviewer
| map-marker Lindenhurst, New York

Awful experience

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Updated by user Sep 06, 2022

How do I edit a comment that voice texted incorrectly? I don't see an edit for this.

Updated by user Sep 06, 2022

I couldn't stand to listen to the crap out of this guy's mouth and I discontinued the phone call because my time is valuable.They're so cold customer service refused to make this right.They permanently lost a customer in this instance.

Original review Sep 06, 2022
On Labor Day I tried to use a $10 coupon and realized it had just expired. So I called their customer service line and there was no answer.
Today is Tuesday, the first business day following Labor Day and the idiot on the phone told me I should have called Monday.

I already mentioned I called Monday.
He mentioned there was a 5-day grace period which expired yesterday. The cashier refused to try to utilize the coupon during the 5-day period. The manager was requested and ignored me.

The merch is ugly, overpriced items with zero customer care/service. Once I was a daily customer there before they were bought out well they were in chapter 11.
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Loss:
$10

Preferred solution: Apology

User's recommendation: AVOID SHOPPING AT BOB'S (CLOTHING)

Doreen D Bze

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Verified Reviewer

Cancellation

I ordered a loveseat the end of November. I cancelled it immediately because it wasnt the one I wanted. I did not realize, until now, that it didnt cancel my payments. So Ive been making payments on a loveseat I dont have. I got it from Amazon and loan was through affirm. Affirm #X4TQ-R8HB order #886336****942 cancellation #786****. I did order another loveseat through Walmart. Thank you, Doreen Dunn
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Loss:
$320
Pros:
  • Price

Preferred solution: Full refund

User's recommendation: Cymax furniture is a great quality furniture.

Victor H Csn

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Verified Buyer
|

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Verified Reviewer

Terrible experience - took my money and ran

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Cymax Stores - Terrible experience - took my money and ran

I ordered and paid for set of bed rails for my daughter's bed. It took too long to deliver them (always a bad sign).

By the time they delivered the rails, it was beyond the 90-day window most CC companies allow you to dispute a charge. I ended up purchasing the same item from a more reputable outfit and receiving it sooner, to boot! After I refused shipment, FedEx took it back (unopened). Homestore refuses to research the return because as far as they are concerned, it was delivered.

In spite of multiple attempts to get a refund - they still refuse. Stay away. This is the typical cheating company who takes your money and hangs onto it until it's too late to dispute.

Save yourself the trouble and buy from someone who has product they can deliver in a reasonable timeframe. Buyer beware!

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Loss:
$199
Cons:
  • Thieves

Preferred solution: Full refund

User's recommendation: Stay away from these cheats

Anonymous
map-marker San Jose, California

Return

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Damaged dresser. During shipping the item had to be dropped a few times because the corners seemed bent in. I mean a label said careful but did the shippers listen, nope. Maybe I will have better luck next time.
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User's recommendation: Be careful with the boxes and remember where everything goes back just in case.

Victoria M Rwj

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Verified Reviewer
| map-marker Fort Saint John, British Columbia

“Take as is items”

I purchased items through Amazon. Space Savers Nido Chair - Light Tan (RTA)-Set of 2 3. Amazon Return ID: DQZDS2RTRRMA Order ID: 702-661****-843**** As opposed to a return, many of our customers are happy to keep their products "as is" at a discounted price. We would like to know if you would be willing to keep the product received at a $429.38 discount. VRC121-******** I would take As is. Please advise, Thank you
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CORI J

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Verified Reviewer

Still have not received the table after ordering on the 18th and promised within a week.

It is now 11/29 and the item has supposedly arrived at the shipping co, but no one can deliver until the 10th of December. There is no cust service supervisor to voice any concerns and cust service reps. do not know what is going on and cannot offer any solution.
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Cons:
  • Way of doing business

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT ORDER FROM HOME SQUARE or any AFFILATE OF CYMAX

Deborah L Uzo

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Verified Reviewer

Bad experience with CYMAX

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AI ordered a storage cabinet 8/7/21 from Cymax. There was no confirmation about this order from the company.

They charged my credit card but did not send details of when it would be shipped. I waited a few weeks and entered a dispute with my credit card co and ordered a cabinet from another company. There was no phone number on my credit card statement listed so I was unable to call the company. Around 9/2/21 I had a

a UPS truck deliver for what appeared to be a storage cabinet (there were 2 boxes).

It was from Bush Industries. I did not recognize the name but assumed it was the 2nd cabinet I ordered. I declined the 2nd box as I did not know what it was. When I opened the box there was no invoice, no instructions or hardware.

I rebooted the cabinet and called the number on the box to return it. I then realized that the 2nd box must have been the rest of the first cabinet and it was not the 2nd cabinet I had ordered. I asked to return the cabinet and was told I would be contacted 24-48 hours with instructions. They never came.

I then emailed the company and they said I could return it but I had to pay shipping of 95.00. I called Fed Ex and arranged for them pick it up the day after Labor Day. I then emailed the Cymax co and asked them to call me to straighten this out. I was not planning to pay shipping when I took deliver of a cabinet I did not want and had decided wasn't coming.

The Cymax email employee told me that due to the pandemic they could not call me (they were working remotely) which really made no sense.

This is where it stands now. I plan to return the box and get my credit card involved.

deliver from

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Loss:
$350

Preferred solution: Full refund

User's recommendation: avoid CYMAX

Darlene.Merrill25

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Verified Reviewer

Canceled Order

I recently purchased VRC121******** and VRC121********. The receipt said that I had purchased double of each item. I accidentally canceled the whole order because I thought it was a scam. I do still want to purchase one of each item that I tried to originally order. The money already came out of my account. I just need these items. Can you help me? Please
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Loss:
$623

Preferred solution: Deliver product or service ordered

steven d Tyy

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Verified Reviewer

Terrible service

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Updated by user Aug 27, 2021

Still unresolved

Original review Aug 27, 2021
I have canceled an order, received the cancellation email and my order was delivered. I've called numerous times to get a Return Shipping Label and never got it. This has been going on since August 17, 2021 and I've yet to receive the shipping label or have my refund. This company is horrible.
View full review
Loss:
$486
Cons:
  • Horrible customer servie

Preferred solution: Full refund

User's recommendation: DO NOT ORDER FROM THIS COMPANY

steven d Tyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very unhappy

company is not cooperating with me to return my cancelled order. Contact them numerous times to resolve the issue and unable to get satisfaction
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Loss:
$486
Cons:
  • Uncooperative with return of cancelled product

Preferred solution: Full refund

User's recommendation: Do Not Use This company. Very unreliable with returns that have been cancelled. Terrible

Joseph B Pul

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Verified Reviewer
| map-marker Ebensburg, Pennsylvania

Part missing

Purchased an Acme Nympo desk in black.Was missing part number 8.I cant put bottom of desk together.I need your help in any possible way.I dont know what to do.Thank you.
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Preferred solution: Send part that was missing

User's recommendation: I dont know,I was just missing one part.

KEN F Jtt

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Verified Reviewer

Product sent with a main part missing. 3 1/2 months to get the part!

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Product received with a package of dozens of components to be assembled, with a card indicating if there was any problem to call a provided toll-free number. Missing was a main part for a file drawer, and included was duplicate parts for another drawer. I called the toll-free number, and was told I could only communicate by e-mail. I sent an e-mail, and received a request to complete a questionnaire and submit documents. I did. I received a response that the replacement would "be processed within the next 1-3 business days" I thereafter received a notice that the part was expected 3 weeks. That was later extended to an additional 2 weeks. Thereafter, I received a notice that the part would ship "as soon as it becomes available" Finally more than 2 months after I received the original order, I received A part, but not the correct part! I eventually received the correct missing part more than 2 months after I received the original package. More than two months of false statements, false commitments, and aggravation, stress and indifference.
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Pros:
  • Very inexpensive
Cons:
  • Entire experience with cymax
  • Honesty
  • Difficult to assemble

Preferred solution: Price reduction

User's recommendation: be very very careful

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