Cymax Stores
Reviews and Complaints
Delivery information
- No communication
Preferred solution: Deliver product or service ordered
SOLD ME A JUNK CABINET MADE FROM PAPER
Preferred solution: SINCE I HAVE JIMMY RIGED THE PROBLEMS ALL I ASKED WAS FOR 50%
Cymax Stores Return Policy Review from Brooklyn, New York
Buyers Beware
Preferred solution: Price reduction
Delivery Problems
Cymax Stores Charge Review
Ordered; defective product; cant get in touch via phone or email
- Product arrive early
Preferred solution: Send a person to fix (with my warranty intact) or send an erected book shelf
Didn't send purchased product
Preferred solution: Deliver product or service ordered
I’VE BEEN BILLED WHERE IS MY COUCH
Bad product - return almost impossible.
- Processing proceedure
- Return policy
- Way of doing business
Preferred solution: Full refund
Refund policy on damaged goods
Ordered a bakers rack in December which was damaged upon delivery. I took pictures to document damage as requested before they would send a replacement.
Their website doesn't work so you have to wait to be able to speak with a customer service representative. I had to call Cymax days later to find out what would be done and was informed the manufactor agreed within 1 day of my complaint to replace the item. Cymax did not inform me of that and I wonder how long I would have waited before I found a replacement would be shipped. Only after that dicussion was a replacement ordered and shipped by Cymax.
The replacement came also damaged. Requested refund and they won't refund until items are donated to charity in their name at full cost of item and in their name.
Cymax shouldn't expect to get full value of item for a tax deduction when donating to a charity - doesn't seem ethical!
Chair NOT as pictured or described
- Customer service
- Product or service
- Way of doing business
Preferred solution: Let the company propose a solution
Refund for defective chair nicely handled.
- Convienence
Don't do business with this outfit
- No communication
- Customer service
Poor Customer Service, No items recieved
Preferred solution: Full refund
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that,s because amazon sucks!