Anonymous

Horrible Customer Service

Ordered a piece of Magnussen furniture back in December. Received first with a large hole in the back.

Sent another only to have damage in the same place. Apparently the shipping company does not have experience using thier equipment. It looks as if a fork from the lift went right through the back of it. They put some tape on it and tried to drop it my garage anyway.

Customer service for these issues are by email only. Horrible way to do business because your at their disposal. Then they send an email asking if I would like a new unit or a discount on the damaged one. I have to explain that I don't have the damaged unit as it was refused at delivery.

Second it doesn't appear you can replace it with another unit because my account is showing discontinued. They were unaware and it took them a week to figure it out even though my account with them showed this status. I now have 3000.00 invested and a suite that is incomplete.

Thanks for nothing Cymax. Never again.

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Reason of review:
Damaged or defective
Anonymous

Can no longer ship to Canada!!

I have ordered from this company before, with no issues. I loved it.

Living in Canada, it was great to find somewhere with a variety of items at a good price, versus the overpriced generic cheap stuff we get in stores here. Recently, I went to order some stools for my kitchen. I found that the Cymax.ca website loads only a :) on their webpage. I didn't think much of it, and headed over to Cymax.com and spent a couple hours, and selected what I wanted.

I could not select Canada as a shipping address. "Must be a problem with my browser or the website" I thought. I called in, and the lady told me they no longer ship to Canada!! I was so pissed off.

A CANADIAN company does not ship THEIR OWN MERCHANDISE to THEIR OWN COUNTRYMEN?? There is no mention of not shipping to Canada anywhere on their website that I can find.

But it alludes to how Canadian orders will be charged sales tax, and other information about deliveries in North America, which, (last I checked), INCLUDES CANADA! What a joke.

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Reason of review:
Poor customer service
2 comments
Guest

I agree 100% ... no one even bothers to answer emails.

THIS is a Canadian company? Disgusting!

Guest

I feel the same way. Canada has and always will supplement the states.

They are able to get great merchandise that we Canadians are unable to! And we also pay twice as much, sooo frustrating!!

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Anonymous

Horrible

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Ordered a futon frame, the size of the frame is 2" longer/wider than the ad. It does not fit in my space so I was going to ship it back, I spent 114.00 on the frame the return shipping was 180.00. This is pathetic, the frame is going on Craigs list to sell. Never again!!!!!! The frame paint was also scratched but when I contacted Amazon about returning it I forgot to say the frame was scratched I just said I ordered the wrong size, which I did not, as said the size is different than the ad. I certainly would appreciate it if the ad was correct so that no other buyer gets the wrong thing.
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Loss:
$114
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Free return shipping for a product that is listed incorrectly.

Anonymous

Suck ***

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This company sucks! I truly hate everything about this company! From sending the wrong color items to the late customer response for return. DO NOT ORDER FROM! Also you have to pay for return shipping.... *** hate this company honestly I’ve never felt this way about any company until I have dealt with Cymax. Needs to be shut down if you ask me
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Placed order on Nov 27th, still no status

Placed an order to get my wife a leather chair for Xmas, tomorrow is the last day for delivery before the 25th. No tracking number, no returns on email. Tried shame tweeting. No product or ETA. I am usually easy going but...
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Karenna Kmr

Buy from Cymax if you like to gamble!

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Buy from Cymax at your own risk! If there is something wrong with your shipment be prepared to deal with the most incompetent and dishonest customer service reps in the industry. That's once you can get ahold of them. My headboard arrived broken apart due to bad packaging which also scratched the enclosed footboard. The side rail was also dented. This was not their fault as they're just a drop shipper but should have been a simple enough fix to resend that one box of parts. Instead they took weeks and multiple phone calls and emails to get them to follow through. They have a whole sheet of excuses to provide at any given time and try to make you believe them but most turned out to be lies. Keep in mind you have to keep all the parts and packing material during this time if they want it back. For a Cal King bed that's 4 large boxes! The customer is a very low priority for this company. Replacement shipment finally arrived and was packaged differently which fixed the first problems but caused damaged due to the straps they used. At his point I had no confidence in getting this resolved so i decided to settle on a discount and will figure out a way to fix them. If that's not enough they want the damaged pieces back so I had to waste more time trying to repackage the large headboard and footboard back into the box. The wood is cracked so I hope they don't try to resell this to someone else. I told them I needed this box out of my house and they could care less. It's still here and I just had to reach out to FedEx twice to make sure it was scheduled in their system. It is now another 5 days later along with 2 emails and 5 phone calls to get Cymax to process the pick up. I also filed an A to Z claim with Amazon which seems to get results right away. Should you gamble on an order with this company I recommend going through Amazon right away to get your issue resolved so it doesn't take over a month to get your product. One star is too generous for this terrible company. This is my first and hopefully last review but I thought I should warn other buyers before they make the same mistake I did.
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Loss:
$800
Reason of review:
Poor customer service
Shloma Gvy
map-marker Burnaby, British Columbia

Looking for justice in Ormond Beach, FL

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Cymax Stores - Looking for justice in Ormond Beach, FL
I don't recommend ordering from this company. I ordered the Bush Cabot Collection. The L Shaped Computer Desk and 2 Drawer Lateral File Cabinet arrived damaged. I truly don't know if the file cabinet can even be put together. The furniture is of very poor quality. I was so disappointed. It took well over a month to get any sort of resolution. They retrieved 2 of the 5 pieces (thought to be "good", only because I didn't open them). They are holding $500.00 of mine instructing me to find a charity to donate the damaged equipment to. I've missed hours of work dealing with this and still trying to find a charity to donate this mess to. Not to mention I'm embarrassed to tell them the donation is damaged. Very unprofessional and poor customer care.
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Loss:
$510
Cons:
  • Told to donate damaged goods to a charity
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

This issue was resolved. I received a full refund.

Anonymous

Worst experience ever!!! Cymax sucks ***

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I ordered a floor mirror beautiful mirror!! Shipping was fast but I RECEIVED THE WRONG ITEM!!!!!! Ive called this company 3 times and they keep telling me to send emails with pictures of the items well ive sent the emails with the pictures ive called ive done just about everything and all i get is an email with a *** APOLOGY IVE GOTTEN 4 EMAILS WITH NOTHING BUT APOLOGY i dont want an apology i want this huge box out of my house.it has now been a month of me calling sending emails trying to return this item and nothing at this point they can shove that mirror up their *** and they can hand me my money back this is just straight up *** !!!!

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Reason of review:
Order processing issue
1 comment
Guest

I ordered a cymax product through Walmart—this product was cheaply made and I could not contact Cymax to get a return authorization no matter how hard I tried. No one answered my calls, no way to get an email to them, so I got help from Walmart and they emailed me return shipping labels.

The Ups site reveals Cymax received the packages, but I still do not have a refund, nor a response from Cymax. I will avoid at all costs doing any business with Cymax.

Anonymous
map-marker Burnaby, British Columbia

Scammers

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Ordered Pulaski curio cabinet over 2 months ago back in May. This company/scammer like to tease a lot stating that your order is on your way or coming soon. I waited patiently for many weeks and I finally cancelled the order. They gave the confirmation of my cancellation and mentioned that it will take 7 to 10 business days for the refund to appear in my account. I've waited over 2 weeks and I still didn't see the refund. I sent an email regarding to the refund and they responded exactly the same way....."Refund has been requested on your order and you'll be refunded in 7-10 business days." AGAIN...lol. I didn't hear from them again when I stated "I want my refund immediately". This is not a legitimate company as you know and I never had such a trouble with my order. Please don't play this old games with me and to others. I will make sure that I get fully refunded. I could write longer but what's the point.
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Loss:
$350
Cons:
  • Have not received my order
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Cymax

I am sickened by this company. They refuse to accept my return on a computer desk that was way darker than their shown photo, cheaply made and cumbersome. It took three emails, several calls and two weeks before a lame response that they would not accept a return because the original box had been torn in opening and it was the only box they would accept a return in. COMPANY IS A CON PLEASE STAY AWAY AT ALL COST!!!!!!!!!!!!!!!!!!!!! They said sorry for the inconvenience of keeping my money and not allowing a return just because of the box!!!!!!!!!!!!! I read dozens of terrible reviews and I only wish I had read them before being conned in by this company
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Loss:
$360
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Sent me a damaged dresser and won't refund money

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Cymax Stores - Sent me a damaged dresser and won't refund money
Delivered a DAMAGED, cheap looking, junky dresser and won't return money or respond now after WEEKS of emails and phone calls. I sent pics, emailed evidence and was offered a replacement dresser or a full refund. I chose refund and now they won't respond back to me. BUYER BEWARE.
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Reason of review:
Damaged or defective
Anonymous

Waste of time

They cancelled my mattress order (I was told it wasn't in stock). This was after waiting long after it was scheduled to be delivered and after servers calls. They offered a 10% discount so I tried again. Same thing (cancelled...not in stock...had to hound them to even get this info). And no attempt to make it right or even apologize. I'd recommend not using them.
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Reason of review:
Order processing issue
Yukiko Fqk

Disgusting Company practices

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Updated by user May 19, 2017

The package is still sitting in our buildings common area and I have not received my refund

Original review May 18, 2017
This company tried to unload an ugly antique black desk that clearly no one would ever pay for on me and then charge me to restock and ship it. I ordered a desk from Bush/Cymax furniture online.

Did not receive an email receipt or shipping confirmation. After I called Cymax the following day to confirm they had my order that they had the correct address FedEx left the package at the bottom of our complex is stairs and blocked the entire mailbox for our building with the package. I called cymax and FedEx to tell them that someone needs to actually deliver this to my door which is the shipping address provided they basically laughed at me and said maybe somebody will be out within the next 3 days. At this point I decided I would open the package and carry the desk up one piece at a time as I cannot lift any kind of weight due to a medical condition.

Upon opening the box I realize they sent me an antique black desk which looks terrible as mine was supposed to be espresso colored(black).

I called cymax to explain their error and received an email this morning. They are now trying to charge me over $110 restocking and shipping fee after speaking with 3 different people and spending well over an hour of my time I'm with them last night.
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Reason of review:
Pricing issue
Anonymous

Hope ur product arrives in good condition

Product arrived damaged. 3 weeks and many phone calls later still waiting for claim resolution. Will not buy from them again, regardless of price.
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Reason of review:
Damaged or defective
Archibald Xnx

Sleazy company, false advertising

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I ordered a small patio table from this company. It was described as white wicker and was $99. What I received was a flimsy white plastic table. I had to submit an online return request. When I didn't hear back from Cymax, I contacted Amazon Pay who I had used for the transaction. Cymax produced a return ticket after Amaxon intervention. Cymax charged me a $18 restocking fee, a $10 delivery charge, and I paid $43 postage to return this. Don't do business with this shady outfit. Their merchandise is clearly not what they advertise.
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Reason of review:
Not as described/ advertised