Not resolved
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Website
0 comments

Buy from Cymax at your own risk!If there is something wrong with your shipment be prepared to deal with the most incompetent and dishonest customer service reps in the industry.

That's once you can get ahold of them. My headboard arrived broken apart due to bad packaging which also scratched the enclosed footboard. The side rail was also dented. This was not their fault as they're just a drop shipper but should have been a simple enough fix to resend that one box of parts.

Instead they took weeks and multiple phone calls and emails to get them to follow through. They have a whole sheet of excuses to provide at any given time and try to make you believe them but most turned out to be lies. Keep in mind you have to keep all the parts and packing material during this time if they want it back. For a Cal King bed that's 4 large boxes!

The customer is a very low priority for this company. Replacement shipment finally arrived and was packaged differently which fixed the first problems but caused damaged due to the straps they used. At his point I had no confidence in getting this resolved so i decided to settle on a discount and will figure out a way to fix them. If that's not enough they want the damaged pieces back so I had to waste more time trying to repackage the large headboard and footboard back into the box.

The wood is cracked so I hope they don't try to resell this to someone else. I told them I needed this box out of my house and they could care less. It's still here and I just had to reach out to FedEx twice to make sure it was scheduled in their system. It is now another 5 days later along with 2 emails and 5 phone calls to get Cymax to process the pick up.

I also filed an A to Z claim with Amazon which seems to get results right away. Should you gamble on an order with this company I recommend going through Amazon right away to get your issue resolved so it doesn't take over a month to get your product.

One star is too generous for this terrible company.This is my first and hopefully last review but I thought I should warn other buyers before they make the same mistake I did.

Review about: Cymax Stores Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $800.

Had an Experience with Cymax Stores?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Cymax Stores -  Fraudulent Misrepresentation in Website Description.  No customer service response at all Cymax Stores "Outrageous...a place to never buy from again. After a conspicuously fraudulent misrepresentation in regard to material used in a product, and then having that product (wall mounted) fall off the..." Read more Cymax Stores - Buyers Beware Cymax Stores "Ordered tv stand from company through Amazon. Item was very poorly packaged, damaged and missing multiple components. I immediately contacted Cymax but received extremely unhelpful responses and poor attitudes over..." Read more Cymax Stores - Terible service! a scam! Cymax Stores "I was been mislead to purchase a sofa-bed with so-called "free shipping"- "basic home delivery". I live in a building so Basic Home Delivery means (for them) to drop off..." Read more Cymax Stores - Canadian shoppers beware of EXTRA FEES Cymax Stores "CYMAX is a scam. They say their office is in Burnaby B.C. Canada and FREE SHIPPING. When you get to the check out the price magically doubles with shipping and..." Read more Little Caesars - NEGATIVE MARKETING FOR LITTLE CAESER'S PIZZA Little Caesars "To person who verbalized the negative nature of this described Little Caesar Commercial; I agree with you. This commercial is absolutely the most thoughtless regarding Father & Son. There is..." Read more Toyota Financial - They have messed up my credit by over 100 points that will cost me $1000's over my lifetime Toyota Financial "A 30 year military veteran and 12 year Toyota owner, I planned to purchase another when my current Toyota needed replacement. I can tell you that will not happen! I..." Read more Bosley - Not good at all Bosley "It happened 2 years ago, in Feb, I believe. I paid 14k to have 2,500 grafts put in. I went back a year later was kinda happy with the results..." Read more Gearbest - Changed price - have to pay more than advertised Gearbest "I bought a smartwatch. It was advertised as RM68.28. shipping is RM14. When in the payment page, I selected to use my GB wallet, which RM79, click to use GB..." Read more