I have ordered from this company before, with no issues. I loved it.
Living in Canada, it was great to find somewhere with a variety of items at a good price, versus the overpriced generic cheap stuff we get in stores here. Recently, I went to order some stools for my kitchen. I found that the Cymax.ca website loads only a :) on their webpage. I didn't think much of it, and headed over to Cymax.com and spent a couple hours, and selected what I wanted.
I could not select Canada as a shipping address. "Must be a problem with my browser or the website" I thought. I called in, and the lady told me they no longer ship to Canada!! I was so pissed off.
A CANADIAN company does not ship THEIR OWN MERCHANDISE to THEIR OWN COUNTRYMEN?? There is no mention of not shipping to Canada anywhere on their website that I can find.
But it alludes to how Canadian orders will be charged sales tax, and other information about deliveries in North America, which, (last I checked), INCLUDES CANADA! What a joke.
Product or Service Mentioned: Cymax Stores Shipping Service.
Reason of review: Poor customer service.