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Cymax Stores -  Fraudulent Misrepresentation in Website Description.  No customer service response at all
Cymax Stores -  Fraudulent Misrepresentation in Website Description.  No customer service response at all
Outrageous...a place to never buy from again. After a conspicuously fraudulent misrepresentation in regard to material used in a product, and then having that product (wall mounted) fall off the wall....be ruined and fall on top of a more valuable piece of furniture...
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1.0
Product
#977502
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made a order for a dresser almost a month ago now and parts were missing and the quality of the dresser was poor. I have had unpleasant and unprofessional customer service attempting to resolve this issue. And they gave little regard that I am a visually impaired...
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1.6
Product
#952244
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In theory one can return an item, in practice it does not work. With the restocking charge and the freight charge, it costs more to return than the cost of the item. We are out $650.31 and have an unusable table that we need to toss! We were going to order a different...
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1.0
I didn't like
  • Returns impossible
#949278
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Steve Silver Kitchen Table Review

Cymax Stores
#994178
1.0
Details
Had big problems with customer service. I agreed to write a new, good review because CYMAX told me they were giving me a 15 percent discount. I wrote the review, no discount. Liars, Crooks. Extreamly SHADY company. Don't do buisness with them!!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Steve Silver Kitchen Table Review

Cymax Stores
#966349
1.0
Details
Purchased a table online. Cymax took m $498.00, but refuses to deliver my table. After calling customer service, I got nowhere. I am planning on fileing complaints with Cosumer Affairs, and the Better Buisness Buerau. I will see satisfaction!!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Reliability
Staff
Cymax Stores - Simple Review #1471700080
Cymax Stores - Simple Review #1471700080
Cymax Stores - Simple Review #1471700080
1/3

Hillsdale Furniture Brookside Console Table Review

Cymax Stores
#904124
1.7
Details
Well yes it arrived and what a hot mess!!!I just opened my new dinette table and it has scratches on the fossil top and some type of very messy dried glue smeared across the surface!!!!Very pissed and this is definitely the last time I will ever ever order from this company again!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Chest Of Drawers And Nightstand Review

Cymax Stores
#839963
Placed order, got response, then later got tracking numbers. But tracking numbers don't work. Just send into loop on their website. Called today, got automated message to check tracking. Past due for delivery estimate, guess will just wait in limbo and hope for best.
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Cymax Stores - Kensington Recliners
Cymax Stores - Kensington Recliners
Cymax Stores - Kensington Recliners
I purchased 2 Kensington recliners from Cymax thru Sears in June, 2015. 18 months later the leather is flaking off and the pull handle to open the reclining part is broke off. Cymax won't stand behind their furniture because the warranty is only 90 days. This stuff is...
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Anonymous
John

why cymax has to be responsible for the way you using furniture !i can see on picture, you have lots of garbage !!you are just a pig !

Anonymous
Anonymous

I am about to spend $3000 with them but now I think I'd better find another company.

3.3
Laguna, California
I liked
  • Unethical
I didn't like
  • Whole experience
  • Way of doing business
#940893
Reply to reviews
I have not even received the product yet...and I can already tell that this company has significant issues. Anytime that a company's website and associated links don't work and your purchase cannot be tracked..there has to be a major problem with that company... which...
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2.0
Strong, Maine
I didn't like
  • Very poor customer service
#939283
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Cymax Stores - Same Issue Pemberly Row Bait and Switch
Cymax Stores - Same Issue Pemberly Row Bait and Switch
I was shopping for an office chair with lumbar support as I have been having back issues lately so my wife decided to buy a Serta chair for me from Cymax as they seemed to be listed on several sites including Amazon. They claimed the Pemberly Row chair was part of...
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1.0
#938650
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In brief, they renamed a sofa that sells for half the price on other sites, as well as through them on other sites - the renaming does not allow for an adequate search/price matching. This was discovered upon receiving the item from the original manufacturer. They...
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1.0
East Hardwick, Vermont
I liked
  • Dishonest manufacturer
I didn't like
  • Whole experience
#936171
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Cymax Stores - Canadian shoppers beware of EXTRA FEES
Cymax Stores - Canadian shoppers beware of EXTRA FEES
CYMAX is a scam. They say their office is in Burnaby B.C. Canada and FREE SHIPPING. When you get to the check out the price magically doubles with shipping and duty charges. Stay away from these scammers. I was going to order a Serta Futon mattress $112.95 plus tax....
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1.0
I didn't like
  • Extra fee scam
#934352
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Cymax Stores - Disturbing Practice
Cymax Stores - Disturbing Practice
I purchased an $800, 3pc sectional, in April '15, from CYMAX and a year and some months later, all 4 of the seat cushions have lumps in them from what feels like springs. I live alone and I'm over 60yrs. I don't abuse my stuff. Cymax says the 1yr warrenty has expired....
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1.8
I didn't like
  • Damaged product and no resolution
  • No alternatives
#925433
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Store advertises by picture a mirror on a dresser and then doesn't ship the mirror and customer service says it's not part of the dresser. Customer service was rude and talked over me talking and obviously did nothing about it. The mirror on the dresser is false...
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2.6
Waterville, Ohio
#918772
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