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1.5 Based on 95 reviews
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    • Ease of placing order 5
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    • Way of doing business 19
    • Lack of customer service 16
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We placed an order for the Abbyson Living Sonora 5-piece sectional home furniture after speaking to Abbyson and they gave us the names of a few companies that sell their product. Spoke to a customer service rep & our order on 08/02/16 and all went well. Today (08/04/16)we get a call from a 604 area code from a "Todd" who doesn't identify himself & says our order has been flagged as fraudulent and will be canceled. We asked him who he was &... Read more

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After waiting patiently for my order to arrive. (free shipping) My new office suite was delivered in the back of a Semi Truck. The Office suite was in three boxes weighing over 400 lbs. The truck drive would not even unload it. I was told it was my responsibility to get it off the truck and get it up the stairs into my condo. I called Cymax customer service. and was told i could not cancel the order without being hit with a 500.00 restocking... Read more

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Thru Wal-Mart, I purchased a Atlantic Windowpane Media Cabinet. The thing was such bad quality that it leaned even after putting it together at 80%. I attempted to return it and their email response to me was as follows; This is the worst company ever and I will never, ever order anything from them at all. Email from Cymax 07/18/2016 Following up on your pending return request, we regret to inform you that we will be unable to accept a return of... Read more

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I saw an office chair May 1st for 153.99. The exact chair yesterday was 157.05. When I showed it to my wife today, it was 169.99. I called customer service and was told, "prices are subject to change without notice and there is nothing they would do for me." I find this pricing policy and customer service reaction awful. Unfortunately, I need to enter 100 words for this review to be accepted. The customer service representative didn't care. ... Read more

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My experience with cynmax has been unacceptable. No one should ever order from tnem. The website says delivery will be sooner than it actually will be after you order it. Once I did ordered, I found out the delivery date would be over a week later than original estimated. I immediately called to change the delivery address, because I was in the middle of moving. After weeks of waiting, I get a call saying they are on there way to deliver. They... Read more

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Received a damaged support leg for a bed I ordered. It has been 3 weeks and I have not received a replacement part. I did everything they asked within 2 hours of receiving the bed, yet they tell me they are waiting for a response from the manufacturer. I will NEVER purchase from them again. Poor customer service and now they do not respond to my emails. My order number is VRC121-12092812 in case they actually look at complaints Read more

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I Hate this furniture place I have been calling for over a refund they keep telling me that it has be process But I have ever received it so now my money is floating in the air somewhere I will never ever order a table from them my son has fell through the table they can't refund me the money it's just ridiculous I'm about to sue cymX

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Ordered a bed from Cymax. Shipment never arrived. Called to ask what happened, was asked to wait. Called again days later and was told the carrier had lost the item. Asked to cancel the order. Was told to wait for them to do a 72-hour search. Waited 3 days, was told my order would be canceled and fully refunded. Days later, no refund, called again: now they say they've found it again, so they can only process it as a return, meaning that I will... Read more

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I was shopping around for a new coffee table and saw that the one I wanted was about $60 cheaper on Cymax.com than any other site. Well sometimes you get what you pay for and I wish I had read the reviews first. The coffee table arrived damaged with a very noticeable dent in the top wood piece. After contacting them and sending pictures of the damage, they agreed to send me a replacement piece. It took over two months for the replacement piece... Read more

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Cymax Stores - CYMAX Stuck With Damaged Bed Frame, Cymax Says...
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...To donate the damaged goods to a charity! Ordered through Walmart.com...a $500 bed for a child. Bed frame arrived very damaged, carton ripped open and frame inside has chunks of wood taken out and splintered via shipping. Called Cymax. Sent photos. Next day, still waiting confirmation of photos. No confirmation. Called. Spoke with 3 different reps to get frame replaced. It's now 11 days later and they said they would replace it but...still no... Read more

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