I bought a $500 coffee table from Cymax in August 2012. When the table arrived, I noticed that it was assembled incorrectly at he factory in China, the top of the table was uneven.
I contacted Cymax the same day and emailed them pictures. They said they would refund my money, but 3 weeks later they wrote an email saying that they were not responsible for replacing items damaged during delivery!! Make a long story short, once i explained for the 12th time that no damage was caused during delivery and that this was a poorly manufactured product, finally they agreed to send me a replacement unit. Fast forward 3 months later, my replacement unit is not here yet.
Tracking info says that it's been since October!!
This is just a horrible horrible company. The quality of their products is extremely low.
In addition to the manufacturing issue described above, the $500 table that I appear to be stuck with is quickly falling apart (all screws are getting loose).
Monetary Loss: $500.