Cymax Stores - Cymax Furniture: Horrible Product Quality, Horrible Customer Service

263 of 729 Cymax Stores reviews

I bought a $500 coffee table from Cymax in August 2012.When the table arrived, I noticed that it was assembled incorrectly at he factory in China, the top of the table was uneven.

I contacted Cymax the same day and emailed them pictures. They said they would refund my money, but 3 weeks later they wrote an email saying that they were not responsible for replacing items damaged during delivery!! Make a long story short, once i explained for the 12th time that no damage was caused during delivery and that this was a poorly manufactured product, finally they agreed to send me a replacement unit. Fast forward 3 months later, my replacement unit is not here yet.

Tracking info says that it's been since October!!

This is just a horrible horrible company. The quality of their products is extremely low.

In addition to the manufacturing issue described above, the $500 table that I appear to be stuck with is quickly falling apart (all screws are getting loose).

This review is a subjective opinion of a user.
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Product or service
Coffee Table
Review category
Furniture and Decor
review #366763
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263 of 729 Cymax Stores reviews

Dec 12, 2012 #581388

that happens! when you spend just 500

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