Not resolved

I have purchased a desk and a bed three months ago. Parts of the be dis missing and the desk is broken and chipped, I have sent them 10-s of email and every time their response is that they are working diligently on the matter and ask for my patience. I don't think they have any intention to resolve these problem. What about a class action suit???

Here are some copy and pasted conversation from only one thread of emails:

4 older messages

Masud Beroz Dec 3 (3 days ago)

Hi, now since you have all the information, please let me know what are you g...

Cymax Inquiry Inquiry@cymax.com

3:13 PM (1 hour ago)

to me

Hello Masud,

Thank you for your email.

I apologize for the inconvenience you have endured thus far.

I have followed this issue up with our replacements team and they are still working on this request diligently with the vendor. Oncce an update is available, you will be contacted immediately.

At this time, we would appreciate you patience during this process.

Kind regards,

Please note: This departments hours of operations are: Monday - Friday 7:00 - 5:00pm PST. General response time is 24 business hours.

Order Administration

cymaxstores

Toll Free. 1-866-740-9830

Fax. 1-604-629-4708

http://www.cymaxstores.com

STRICTLY PERSONAL AND CONFIDENTIAL.

This email may contain confidential and proprietary material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies

[CaseID:7536C3CF-6F01-E111-80AF-842B2B42D90A]

From: Masud Beroz

Sent: Thursday, December 01, 2011 12:48:32 AM

Masud Beroz

5:02 PM (7 minutes ago)

to Cymax

what do you mean working diligently????????????

I have provided you with all the information you asked for. It is only 4 broken/chipped stain wood. Why aren't you willing to take these pieces, put it a box and send it to me and the case is closed!

Do you have any intention at all to resolve this matter without the involvement of a small claims court?

Masud Beroz

5:05 PM (4 minutes ago)

to Cymax

Every time I contact you, yu give me the same pasted and copied response that you're working diligently of the matter. What happened to decency and fair business practices?

Review about: Desk And Bunk Bed.

Review #279405 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Cymax Stores?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Cymax Stores -  Fraudulent Misrepresentation in Website Description.  No customer service response at all Cymax Stores "Outrageous...a place to never buy from again. After a conspicuously fraudulent misrepresentation in regard to material used in a product, and then having that product (wall mounted) fall off the..." Read more Cymax Stores - Refund policy on damaged goods Cymax Stores "Ordered a bakers rack in December which was damaged upon delivery. I took pictures to document damage as requested before they would send a replacement. Their website doesn't work..." Read more Cymax Stores - Review in Furniture and Decor category from Montgomery, Texas Cymax Stores "Received a damaged support leg for a bed I ordered. It has been 3 weeks and I have not received a replacement part. I did everything they asked within 2..." Read more Cymax Stores - Buyers Beware Cymax Stores "Ordered tv stand from company through Amazon. Item was very poorly packaged, damaged and missing multiple components. I immediately contacted Cymax but received extremely unhelpful responses and poor attitudes over..." Read more Plentyoffish - OK  I have  tired  to reset  my  password several  times no  response  there  are  at  least  Plentyoffish "I have tried to reset my password several times. Good luck no response. There are 2 or 3p people who would like to talk to me if you are in..." Read more Kixeye - Please Forgive me Unbannd My Account Kixeye "Dear Kixeye, I am writing with request to appeal my banned Account in War Commander ( User ID 33155521 ). I would like to inform you that I find your..." Read more Sensodyne Toothpaste Made By Glaxosmithkline - Dear GlaxoSmithKline I think your Sensodyne toothpaste may have *** my mouth up royally Sensodyne Toothpaste Made By Glaxosmithkline "I used GlaxoSmithKline Sensodyne 'Repair & Protect' toothpaste for about a year, then a few days ago I woke up with: - burning, swollen lips with lots of tiny white..." Read more Rhinoshield cases are defective junk Rhinoshield "Not only are the cases defective junk when they don't arrive broken they don't work effectively and are made like complete junk. The bumper cases are loose and flimsy and..." Read more