I have purchased a desk and a bed three months ago. Parts of the be dis missing and the desk is broken and chipped, I have sent them 10-s of email and every time their response is that they are working diligently on the matter and ask for my patience. I don't think they have any intention to resolve these problem. What about a class action suit???
Here are some copy and pasted conversation from only one thread of emails:
4 older messages
Masud Beroz Dec 3 (3 days ago)
Hi, now since you have all the information, please let me know what are you g...
Cymax Inquiry Inquiry@cymax.com
3:13 PM (1 hour ago)
Thank you for your email.
I apologize for the inconvenience you have endured thus far.
I have followed this issue up with our replacements team and they are still working on this request diligently with the vendor. Oncce an update is available, you will be contacted immediately.
At this time, we would appreciate you patience during this process.
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From: Masud Beroz
Sent: Thursday, December 01, 2011 12:48:32 AM
5:02 PM (7 minutes ago)
what do you mean working diligently????????????
I have provided you with all the information you asked for. It is only 4 broken/chipped stain wood. Why aren't you willing to take these pieces, put it a box and send it to me and the case is closed!
Do you have any intention at all to resolve this matter without the involvement of a small claims court?
5:05 PM (4 minutes ago)
Every time I contact you, yu give me the same pasted and copied response that you're working diligently of the matter. What happened to decency and fair business practices?