Product: Cymax Stores Customer Care Clear all filters (22 of 22 reviews match)
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I am sickened by this company.They refuse to accept my return on a computer desk that was way darker than their shown photo, cheaply made and cumbersome. It took three emails, several calls and two weeks before a lame response that they would not accept a return...
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Cymax Stores Customer Care
#1103178
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Buy from Cymax at your own risk!If there is something wrong with your shipment be prepared to deal with the most incompetent and dishonest customer service reps in the industry. That's once you can get ahold of them. My headboard arrived broken apart due to bad...
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2.1
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Cymax Stores Customer Care
#1073913
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In theory one can return an item, in practice it does not work.With the restocking charge and the freight charge, it costs more to return than the cost of the item. We are out $650.31 and have an unusable table that we need to toss! We were going to order a different...
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1.0
Product
Cymax Stores Customer Care
I didn't like
  • Returns impossible
#949278
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Around August 3rd I placed an order for a propane gas fire pit.I received my order on August 31. No problem. Works great. Today Sept. 14, I get another email telling me that my order is on its way! The exact same product. I tried calling the 800 number but there's no...
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2.3
Product
Cymax Stores Customer Care
I liked
  • Free shipping
I didn't like
  • Customer service
  • No communication
#918659
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Bought EXPENSIVE leather sectional with chaise lounge from them.It was an Abbyson Living company product. The right side of the chaise seat slanted down really bad. We refused shipment and contacted Cymax. They said they needed a photo of this and would request one...
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1.8
Product
Cymax Stores Customer Care
I liked
  • Unethical
I didn't like
  • Damaged goods
#913847
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CYMAX IS THE WORST PLACE TO BUY FROM.THIS IS MY FIRST TIME WRITING A REVIEW IM SO MAD. ORDERED MY SONS BED LAST YEARS BROKE AFTER 4 MONTHS WOULDNT REPLACE IT. A YR LATER THEY DID. THE DAY IT WAS SUPPOSED TO BE SHIPPED IT DIDNT. SHIPPED TO THE WRONG ADDRESS EVEN THOUGH...
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1.0
Product
Cymax Stores Customer Care
I liked
  • Nohting
#901725
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I cancelled via online form and over the phone.They lied and said they would cancel my order or at worst intercept the package and have it returned (I did offer to pay for the intercept charge since it would cost them something). They shipped and charged, even though I...
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1.0
Product
Cymax Stores Customer Care
I didn't like
  • Dishonesty
  • Lack of customer service
  • Lies they tell you
#865810
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Wow!I still am unsure as to whether my lost order has been canceled or not. Truly the most horrible customer service I've ever encountered. Cymax blames the carrier for my lost order of 3 LARGE furniture pieces (seriously, did it fall off a truck or what?) , and the...
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Cymax Stores Sharon, Connecticut
Product
Cymax Stores Customer Care
#854207
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I have spent almost $4000 and when i received my dining room set the buffet had split wood in front and am missing chairs. I have long paid for this since it has been a month and am still fighting for the damaged buffet and missing chairs. This totally almost $1300. ...
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Product
Cymax Stores Customer Care
#697355
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First week in Nov. 2014 I ordered a Calif.King Adjustable bed frame made by Legget & Platt, shipped by Old Dominion Truck Lines. The order was shipped in a timely manor and arrived within a week from when the order was taken. The problem was the bed frame I...
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CymaxStoresSupport
Cymax Stores Response

Hello,Thank you for your review though we are sorry to hear you are not satisfied with your order.One of our mediation agents would like to contact you by phone or via email t...

Product
Cymax Stores Customer Care
I didn't like
  • Way of doing business
  • No communication
  • Processing proceedure
#595796
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