Product: Cymax Stores Customer Care Clear all filters (24 of 24 reviews match)
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I purchased a trundle which I thought was a bed with a trundle.When it was delivered I realized it was only the box for the trundle and did not come with the bed. I NEVER opened the box and immediately contacted Cymax so I could return my purchase. I spoke with someone...
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1.0
Product
Cymax Stores Customer Care
I didn't like
  • Rude and pathetic customer service
#1164816
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Cymax Stores - Suck ***

This company sucks! I truly hate everything about this company! From sending the wrong color items to the late customer response for return. DO NOT ORDER FROM! Also you have to pay for return shipping.... F****** hate this company honestly I’ve never felt this way about any company until I have dealt with Cymax. Needs to be shut down if you ask me
1.0
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Delivery Service
Diversity of Products or Services
Style and Design
Product
Cymax Stores Customer Care
#1148630
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I am sickened by this company.They refuse to accept my return on a computer desk that was way darker than their shown photo, cheaply made and cumbersome. It took three emails, several calls and two weeks before a lame response that they would not accept a return...
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Cymax Stores Customer Care
#1103178
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Buy from Cymax at your own risk!If there is something wrong with your shipment be prepared to deal with the most incompetent and dishonest customer service reps in the industry. That's once you can get ahold of them. My headboard arrived broken apart due to bad...
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2.1
Product
Cymax Stores Customer Care
#1073913
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In theory one can return an item, in practice it does not work.With the restocking charge and the freight charge, it costs more to return than the cost of the item. We are out $650.31 and have an unusable table that we need to toss! We were going to order a different...
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1.0
Product
Cymax Stores Customer Care
I didn't like
  • Returns impossible
#949278
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Around August 3rd I placed an order for a propane gas fire pit.I received my order on August 31. No problem. Works great. Today Sept. 14, I get another email telling me that my order is on its way! The exact same product. I tried calling the 800 number but there's no...
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2.3
Product
Cymax Stores Customer Care
I liked
  • Free shipping
I didn't like
  • No communication
  • Customer service
#918659
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Bought EXPENSIVE leather sectional with chaise lounge from them.It was an Abbyson Living company product. The right side of the chaise seat slanted down really bad. We refused shipment and contacted Cymax. They said they needed a photo of this and would request one...
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1.8
Product
Cymax Stores Customer Care
I liked
  • Unethical
I didn't like
  • Damaged goods
#913847
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CYMAX IS THE WORST PLACE TO BUY FROM.THIS IS MY FIRST TIME WRITING A REVIEW IM SO MAD. ORDERED MY SONS BED LAST YEARS BROKE AFTER 4 MONTHS WOULDNT REPLACE IT. A YR LATER THEY DID. THE DAY IT WAS SUPPOSED TO BE SHIPPED IT DIDNT. SHIPPED TO THE WRONG ADDRESS EVEN THOUGH...
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1.0
Product
Cymax Stores Customer Care
I liked
  • Nohting
#901725
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I cancelled via online form and over the phone.They lied and said they would cancel my order or at worst intercept the package and have it returned (I did offer to pay for the intercept charge since it would cost them something). They shipped and charged, even though I...
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1.0
Product
Cymax Stores Customer Care
I didn't like
  • Lies they tell you
  • Lack of customer service
  • Dishonesty
#865810
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Wow!I still am unsure as to whether my lost order has been canceled or not. Truly the most horrible customer service I've ever encountered. Cymax blames the carrier for my lost order of 3 LARGE furniture pieces (seriously, did it fall off a truck or what?) , and the...
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Sharon, Connecticut
Product
Cymax Stores Customer Care
#854207
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