Not resolved

Update by user May 19

The package is still sitting in our buildings common area and I have not received my refund

Original review posted by user May 18

This company tried to unload an ugly antique black desk that clearly no one would ever pay for on me and then charge me to restock and ship it.I ordered a desk from Bush/Cymax furniture online.

Did not receive an email receipt or shipping confirmation. After I called Cymax the following day to confirm they had my order that they had the correct address FedEx left the package at the bottom of our complex is stairs and blocked the entire mailbox for our building with the package. I called cymax and FedEx to tell them that someone needs to actually deliver this to my door which is the shipping address provided they basically laughed at me and said maybe somebody will be out within the next 3 days. At this point I decided I would open the package and carry the desk up one piece at a time as I cannot lift any kind of weight due to a medical condition.

Upon opening the box I realize they sent me an antique black desk which looks terrible as mine was supposed to be espresso colored(black).

I called cymax to explain their error and received an email this morning.They are now trying to charge me over $110 restocking and shipping fee after speaking with 3 different people and spending well over an hour of my time I'm with them last night.

Review about: Bush Desk Espresso Cappuccino.

Review #1048771 is a subjective opinion of a user.

Price Affordability
Diversity of Products or Services
Style and Design
Value for money
Customer service
Advertised vs Delivered
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reason of Review / Monetary Loss Pricing issue / Not specified
Preferred solution Not specified

Had an Experience with Cymax Stores?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Cymax Stores -  Fraudulent Misrepresentation in Website Description.  No customer service response at all Cymax Stores "Outrageous...a place to never buy from again. After a conspicuously fraudulent misrepresentation in regard to material used in a product, and then having that product (wall mounted) fall off the..." Read more Cymax Stores - Canadian shoppers beware of EXTRA FEES Cymax Stores "CYMAX is a scam. They say their office is in Burnaby B.C. Canada and FREE SHIPPING. When you get to the check out the price magically doubles with shipping and..." Read more Cymax Stores - Complete product dissatisfaction and insult to injury upon attempting to return Cymax Stores "I purchased a "Hester Heights" bed headboard from CYMAX on March 21, 2015 in the amount of $165. It took a couple of days to ship and a week or so..." Read more Cymax Stores - Review in Furniture and Decor category from Montgomery, Texas Cymax Stores "Received a damaged support leg for a bed I ordered. It has been 3 weeks and I have not received a replacement part. I did everything they asked within 2..." Read more Weathertech Canada - Terrible Mat fit and louzy costumer service Weathertech Canada "I purchased a set of front floor mats for my 2017 Jaguar XE. They took weeks to arrive and when they did unfortunately the fit was awful. There are big..." Read more Smart Shuttle Line - Horrible company! Not worth your money Smart Shuttle Line "DO NOT request service from this company. the worst! HORRIBLE! We purchased a ticket for my niece. From Hollywood to Kissimmee/Orlando. And the driver was out of control! He screamed..." Read more Fashionmia - Loved my dresses Fashionmia "I ordered 3 times for a total of 8 dresses. I ordered a size up and loved them all. I auggest you check out the size chart. Also, shipping takes..." Read more Cichic - 6-months of Waiting...and Then Some Cichic "I ordered a dress off this website and it said it would take "7-10 days...so I choose the express shipping (2-3) days, which costed $20 dollars more. Guess I forgot..." Read more