Phoenix, Arizona
0 comments
Not resolved

I purchased an $800, 3pc sectional, in April '15, from CYMAX and a year and some months later, all 4 of the seat cushions have lumps in them from what feels like springs. I live alone and I'm over 60yrs. I don't abuse my stuff. Cymax says the 1yr warrenty has expired. Wow. That's just about when the springy things made their debut. Amazing. I'm stuck with this cheaply made furniture that I threw my money away on. It seems I have to spend additional monies to correct this horrible mistake.

I will never use Cymax again nor will I ever recommend anyone use them. I will tell anyone within ear shot of my experience with shoddy providers and workmanship and onwership of this trash.

I didn't like: Damaged product and no resolution, No alternatives.

Review #925433 is a subjective opinion of a user.

1.8
Diversity of Products or Services
Price Affordability
Customer service
Value for money
Website
Staff
Advertised vs Delivered
Reliability
Delivery Service
Exchange, Refund and Cancellation Policy
Style and Design
Warranty
Product or Service Quality
Reason of Review / Monetary Loss Damaged or defective / $800
Preferred solution I simply want new and improved seat cushions. No springs.

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