I ordered an ottoman three months ago...after receiving a shipping confirmation saying that the item was going to El Salvador I tried to contact customer service (term used loosely) and waited on hold for over an hour (what does that tell you??) before I was connected to a rep. I was told that the item had shipped, and they would get back to me within 24 hours...so I have now emailed them over 25 times with no response, called nine times with no results and still have no ottoman.

I did, however, receive an email from them saying they were sorry that I was displeased with my product and could return it for a hefty restocking fee and the freight would be on me!

How would one return an ottoman, even with their ridiculous terms, they never received?? Do Not Order From This Company!!!

Review about: Cymax Stores Shipping Service.

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