Brisbane, California
Not resolved

I placed my order on 10/13/09. The invoice showed that the order is EXPECTED TO SHIP NO LATER THAN OCT 26.

After 10/26/09, I didn't get any shipment information. On 10/28/09 and 11/02/09 , I called twice to Cymax Stores regarding the order, and the answer was that it may ship in 2 days. At 9:00am 11/10/09, I cancelled the order. However, about one hour later, at 9:58am on 11/10/09, I received an email from Cymax that the order has already shipped out.Sun Delivery and I both confirmed the scheduled delivery date for 7pm on 11/19/09.

I stayed home waiting, however, Sun Delivery called me at 5:15pm 11/19/09 and cancelled the delivery.

Then I sent an email to request moneyback, answer is NO REFUND DUE ( Original Purchase:$462.00, 20% Restocking fee:$92.40, Outgoing shipping fee: $203.00, Return shipping:$203.00, Total refund due: No refund due). I called my credit card company chargeback.

Review about: Cymax Stores Shipping Service.

Monetary Loss: $462.

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