Ordered a piece of Magnussen furniture back in December. Received first with a large hole in the back.
Sent another only to have damage in the same place. Apparently the shipping company does not have experience using thier equipment. It looks as if a fork from the lift went right through the back of it. They put some tape on it and tried to drop it my garage anyway.
Customer service for these issues are by email only. Horrible way to do business because your at their disposal. Then they send an email asking if I would like a new unit or a discount on the damaged one. I have to explain that I don't have the damaged unit as it was refused at delivery.
Second it doesn't appear you can replace it with another unit because my account is showing discontinued. They were unaware and it took them a week to figure it out even though my account with them showed this status. I now have 3000.00 invested and a suite that is incomplete.
Thanks for nothing Cymax. Never again.
Product or Service Mentioned: Magnussen Home Furnishings Chest Of Drawers.
Reason of review: Damaged or defective.