It's taken me 5 months and counting to get fully reimbursed for a purchase and return.After going through 4 service reps and little to no help from nameless, faceless online Returns agents, I finally took my cause to the Better Business Bureau in Vancouver, Canada, because that is where the company's headquarters is located (not Virginia, USA).

The BBB website shows 450+ complaints against CYMAX in the past 3 years, with most of them only having been resolved via BBB's intervention.I am waiting to see if they can do the same for me...Good luck!


Terms of Service
Post Comment
New York, New York, United States #1355300

Ordered Pulaski curio cabinet over 2 months ago back in May.This company/scammer like to tease a lot stating that your order is on your way or coming soon.

I waited patiently for many weeks and I finally cancelled the order. They gave the confirmation of my cancellation and mentioned that it will take 7 to 10 business days for the refund to appear in my account. I've waited over 2 weeks and I still didn't see the refund. I sent an email regarding to the refund and they responded exactly the same way....."Refund has been requested on your order and you'll be refunded in 7-10 business days." AGAIN...lol.

I didn't hear from them again when I stated "I want my refund immediately". This is not a legitimate company as you know and I never had such a trouble with my order. Please don't play this old games with me and to others.

I will make sure that I get fully refunded.I could write longer but what's the point.


i have been waiting for my furniture for 3 months.Delivery was set for 2 weeks after it was ordered.

Do not order from Cymax. BUYER BEWARE!!! I still don't have it. They lie, they blame the delivery company.

The deliver company lies.It's all a scam.

Katy, Texas, United States #701470

Thanks for the advice.After 4 months of contacting them to get our money back I finally file a complaint on BBB vancouver last Sunday.

I receive notification the following Friday (5days) that they were reimbursing us fully. I guess they do not take your request seriously until you go that route. They finally found out all of a suden that the furniture were delivered to a wrong address.... 4 months i have been telling them we havent received them.

Anyway, THANKS A LOT for the advice!Hope it works for you.


:( :( :( It bad experience from them too


This ius a terrible company!!!!!My experience with them is the worst ever with internet sales.

Terrible customer service.SCAM artists!!!!

You May Also Like