Cymax Stores - Kensington Recliners

5 of 729 Cymax Stores reviews

I purchased 2 Kensington recliners from Cymax thru Sears in June, 2015.18 months later the leather is flaking off and the pull handle to open the reclining part is broke off.

Cymax won't stand behind their furniture because the warranty is only 90 days. This stuff is garbage & I'm out $600. I talked with Cymax by email & they won't stand behind their items. Also talked with Sears by email and by telephone and Sears won't stand behind the chairs.

I had a terrible experience with Sears as they kept switching me from department to department.The people from Sears were rude and didn't speak good English

This review is a subjective opinion of a user.
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Style and Design
Value for money
Customer service
Product or Service Quality
Diversity of Products or Services
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Warranty
Price Affordability
Delivery Service
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  • What I liked
    • Unethical
  • What I disliked
    • Way of doing business
    • Whole experience

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
$607
Product or service
Review category
Furniture and Decor
review #940893

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5 of 729 Cymax Stores reviews
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