Laguna, California
2 comments
Not resolved
3.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty

I purchased 2 Kensington recliners from Cymax thru Sears in June, 2015.18 months later the leather is flaking off and the pull handle to open the reclining part is broke off.

Cymax won't stand behind their furniture because the warranty is only 90 days. This stuff is garbage & I'm out $600. I talked with Cymax by email & they won't stand behind their items. Also talked with Sears by email and by telephone and Sears won't stand behind the chairs.

I had a terrible experience with Sears as they kept switching me from department to department.The people from Sears were rude and didn't speak good English

Review about: Office Star Products Recliner.

Reason of review: Bad quality.

Monetary Loss: $607.

Preferred solution: Full refund.

I liked: Unethical.

I didn't like: Way of doing business, Whole experience.

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John

why cymax has to be responsible for the way you using furniture !

i can see on picture, you have lots of garbage !!

you are just a pig !

Anonymous
Cedartown, Georgia, United States #1238517

I am about to spend $3000 with them but now I think I'd better find another company.

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