Laguna, California
2 comments
Not resolved

I purchased 2 Kensington recliners from Cymax thru Sears in June, 2015.18 months later the leather is flaking off and the pull handle to open the reclining part is broke off.

Cymax won't stand behind their furniture because the warranty is only 90 days. This stuff is garbage & I'm out $600. I talked with Cymax by email & they won't stand behind their items. Also talked with Sears by email and by telephone and Sears won't stand behind the chairs.

I had a terrible experience with Sears as they kept switching me from department to department.The people from Sears were rude and didn't speak good English

I liked: Unethical.

I didn't like: Way of doing business, Whole experience.

Review #940893 is a subjective opinion of a user.

3.3
Diversity of Products or Services
Delivery Service
Style and Design
Value for money
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Warranty
Price Affordability
Customer service
Product or Service Quality
Reason of Review / Monetary Loss Bad quality / $607
Preferred solution Full refund

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John
why cymax has to be responsible for the way you using furniture !
i can see on picture, you have lots of garbage !!
you are just a pig !
Anonymous
Cedartown, Georgia, United States #1238517
I am about to spend $3000 with them but now I think I'd better find another company.

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