Montgomery, Texas
1 comment
Not resolved

Update by user Jun 30, 2016

It is a very easy damaged part to replace.A support leg that was received broken.

Yet, it has been 3 weeks and no resolution yet.My advice would be to return if you have a broken part and do not count on Cymax on resolving the issue.

Original review posted by user Jun 29, 2016

Received a damaged support leg for a bed I ordered.It has been 3 weeks and I have not received a replacement part.

I did everything they asked within 2 hours of receiving the bed, yet they tell me they are waiting for a response from the manufacturer. I will NEVER purchase from them again.

Poor customer service and now they do not respond to my emails.My order number is VRC121-12092812 in case they actually look at complaints

I liked: Ease of placing order.

I didn't like: Damaged product and no resolution, Poor customer service who does not answer emails, Did not get my airline miles when purchased through united.

Review #874343 is a subjective opinion of a user.

1.6
Warranty
Delivery Service
Advertised vs Delivered
Style and Design
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Value for money
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PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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Anonymous
Montreal, Quebec, Canada #1191846
I guess I will say it's resolved, but not to my liking. They sent a replacement to a completely different bed. I just went to my hardware store and purchased wood and rigged it myself. Buyer beware with this company!!!

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