Montgomery, Texas
1 comment
Not resolved
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Update by user Jun 30, 2016

It is a very easy damaged part to replace.A support leg that was received broken.

Yet, it has been 3 weeks and no resolution yet.My advice would be to return if you have a broken part and do not count on Cymax on resolving the issue.

Original review posted by user Jun 29, 2016

Received a damaged support leg for a bed I ordered.It has been 3 weeks and I have not received a replacement part.

I did everything they asked within 2 hours of receiving the bed, yet they tell me they are waiting for a response from the manufacturer. I will NEVER purchase from them again.

Poor customer service and now they do not respond to my emails.My order number is VRC121-12092812 in case they actually look at complaints

I liked: Ease of placing order.

I didn't like: Damaged product and no resolution, Poor customer service who does not answer emails, Did not get my airline miles when purchased through united.

Had an Experience with Cymax Stores?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Montreal, Quebec, Canada #1191846

I guess I will say it's resolved, but not to my liking.They sent a replacement to a completely different bed.

I just went to my hardware store and purchased wood and rigged it myself.Buyer beware with this company!!!

You May Also Like

Cymax Stores - Same Issue Pemberly Row Bait and Switch Cymax Stores "I was shopping for an office chair with lumbar support as I have been having back issues lately so my wife decided to buy a Serta chair for me from..." Read more Cymax Stores - Terible service! a scam! Cymax Stores "I was been mislead to purchase a sofa-bed with so-called "free shipping"- "basic home delivery". I live in a building so Basic Home Delivery means (for them) to drop off..." Read more Cymax Stores - Complete product dissatisfaction and insult to injury upon attempting to return Cymax Stores "I purchased a "Hester Heights" bed headboard from CYMAX on March 21, 2015 in the amount of $165. It took a couple of days to ship and a week or so..." Read more Cymax Stores - Canadian shoppers beware of EXTRA FEES Cymax Stores "CYMAX is a scam. They say their office is in Burnaby B.C. Canada and FREE SHIPPING. When you get to the check out the price magically doubles with shipping and..." Read more Metropcs - Worst Company Ever!!! Metropcs "Lies, lies and more lies! Metro PCS, or Metro POS as my family refers to the company, is a terrible excuse of a business! On June 3, 2017 I bought..." Read more A N And Associates Florencescovel Canada - These scammers seem to be able to get away with murder A N And Associates Florencescovel Canada "I ordered a sleep aid from A N & Associates FlorenceScovel (please note I am referring to the company from Canada only). It took weeks to arrive and was then..." Read more Certplex Actualtests - Unlimited access Certplex Actualtests "I purchase unlimited access in March 2016, on 7/19/17 i tried to access the new A+ exam to prepare myself and I had access to nothing. I reached out to..." Read more American Airlines - Left stranded with nothing but promises American Airlines "Frontier, Delta and American Airlines were all fined for under reporting complaints and baggage issues. AA promised me a hotel room for leaving me stranded half way to my destination...." Read more