Cymax Stores - Review in Furniture and Decor category from Montgomery, Texas

24 of 729 Cymax Stores reviews

Update added by user Jun 30, 2016

It is a very easy damaged part to replace.A support leg that was received broken.

Yet, it has been 3 weeks and no resolution yet.My advice would be to return if you have a broken part and do not count on Cymax on resolving the issue.

Original review posted by user Jun 29, 2016

Received a damaged support leg for a bed I ordered.It has been 3 weeks and I have not received a replacement part.

I did everything they asked within 2 hours of receiving the bed, yet they tell me they are waiting for a response from the manufacturer. I will NEVER purchase from them again.

Poor customer service and now they do not respond to my emails.My order number is VRC121-12092812 in case they actually look at complaints

This review is a subjective opinion of a user.
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Value for money
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Style and Design
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Price Affordability

  • What I liked
    • Ease of placing order
  • What I disliked
    • Damaged product and no resolution
    • Poor customer service who does not answer emails
    • Did not get my airline miles when purchased through united

Review category
Furniture and Decor
review #874343 by

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Jul 29, 2016 #1191846 Montreal, Quebec, Canada

I guess I will say it's resolved, but not to my liking. They sent a replacement to a completely different bed. I just went to my hardware store and purchased wood and rigged it myself. Buyer beware with this company!!!

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