Update added by user Jun 30
It is a very easy damaged part to replace.A support leg that was received broken.
Yet, it has been 3 weeks and no resolution yet.My advice would be to return if you have a broken part and do not count on Cymax on resolving the issue.
Original review posted by user Jun 29
Received a damaged support leg for a bed I ordered.It has been 3 weeks and I have not received a replacement part.
I did everything they asked within 2 hours of receiving the bed, yet they tell me they are waiting for a response from the manufacturer. I will NEVER purchase from them again.
Poor customer service and now they do not respond to my emails.My order number is VRC121-12092812 in case they actually look at complaints
More Review Details
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
|Value for money|
|Style and Design|
|Advertised vs Delivered|
|Diversity of Products or Services|
What I liked
- Ease of placing order
What I disliked
- Damaged product and no resolution
- Poor customer service who does not answer emails
- Did not get my airline miles when purchased through united
- Review category
- Furniture and Decor
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