Not resolved
0 comments

On 05/13/10, upon receipt of my order, I contacted cymax about the size discrepancy of the item I recieved, and on 05/15/10 when I provided photos of the broken table I recieved.

I was told on 05/14/10 that I be recieving a refund. I was contacted on 05/21, 05/22, and 05/26/10 by Chris B, claiming to be my rep. I was contacted on 05/25 and twice on 05/28, by Stacy L, claiming to be my rep. Then on 06/04/10, by a Rick L, telling me that they could not provide a replacement, then again on 06/09/10 to offer me a 10% discount on my entire order, which I delcined.

I have been in contact with at least 10 different customer service reps from cymax. Each in turn supposedly trying to resolve a simple exchange/return/refund. Monday last, when I called cust service, I was told that the Supervisor, Dave, authorized a full refund. Was told I'd be recieving a full refund and that I could dispose of the defective item how ever I saw fit.

Then Tue and Wed, I called to check on the status of the full refund and was assured it would be coming through. Then Yesterday, Thursday, when I checked, there was en email from Tonia E. offering a back order table (I'm wating for refund).

I called, was told by Miranda J, that I wasn't getting a refund, that they would pick-up the bench, but didn't want the broken table, and that I needed to provide a tax reciept showing that I donated it, before they would credit me for the broken table. That was three days after, Dave instructed me to dispose of it.

I believe that cymax intentionally misled me, many times, in order to use up any and all the time I would need to file any type of recourse against them. I was completely caught off guard that Cymax was intentiionally committing fraud against me. I believe that the public needs to be protected from this company. I have had a horrbile experience, It slowly dawned on me that they were intentionally trying to rip me off. I have these items packed up in their original packaging, waiting to be picked up.

Monetary Loss: $417.

Had an Experience with Cymax Stores?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Cymax Stores - CYMAX Stuck With Damaged Bed Frame, Cymax Says... Cymax Stores "...To donate the damaged goods to a charity! Ordered through Walmart.com...a $500 bed for a child. Bed frame arrived very damaged, carton ripped open and frame inside has chunks of wood..." Read more Cymax Stores - Buyers Beware Cymax Stores "Ordered tv stand from company through Amazon. Item was very poorly packaged, damaged and missing multiple components. I immediately contacted Cymax but received extremely unhelpful responses and poor attitudes over..." Read more Cymax Stores - Review in Furniture and Decor category from Montgomery, Texas Cymax Stores "Received a damaged support leg for a bed I ordered. It has been 3 weeks and I have not received a replacement part. I did everything they asked within 2..." Read more Cymax Stores - Charged for item Aug 9, Status has shown "Pending", Customer Service hates me Cymax Stores "Ordered Crosley Furniture Alexandria Expandable Bar Cabinet in Classic Cherry Finish. I was charged $450.00 with lightning speed on August 9, 2014. That is when the order slowed down..." Read more Under Armour - Valsetz tactical military boots Under Armour "These boots were regularly priced for about $ 130 and were on sale for about $ 120. I work in security and do a lot of walking so I bought..." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more