Ordered Dual Drop Leaf Dining Table in black and cherry. Item #196330 or phone code 52BO-BBD1.
When I opened box was not dark wood (sort of in the same family as mahogany) as I expected. The picture showed the wood to be dark in every place I found this table on the Internet. (International Concepts co.). Instead the wood was light like a light maple.
I called and tried to tell them the situation. They "researched" it and gave me 3 reasons which all had to do with a computer monitor. I got nowhere. Decided to return it and was informed by email that I had to pay the shipping and a horendous restocking fee.
I don't feel that is right because it is not what they advertised. My 15 day return number is good only til July 2 but I have held off not knowing what to do next.
Any way you can help me? (Paid by visa)
Monetary Loss: $198.