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Exchange, Refund and Cancellation Policy

We ordered a bed through Cymax, it came in wrong color (we wanted white, they sent brown). Then, we sent an inquiry for the replacement of that part, and we waited for more than a MONTH!!!

In a meantime, me opened other boxes, and found out that the other part is teared! Again, calling them, sending a lot of pictures, asking when can we expect our bed? After a month, they sent only one piece of bed, even though they said all parts are ready and they are bringing us everything. So, at the end, we ended up with one piece of bed, the other part is still missing.

It's been almost 2 months!!!

Never, ever would order something from Cymax again!!! THE WORST EXPERIENCE!

This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Cymax Stores and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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